Summary
Overview
Work History
Education
Skills
Timeline
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Erika Kelly Cunanan

Daly City,California

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance.

Overview

7
7
years of professional experience

Work History

Sales Optician

3N Optical
01.2018 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.

Front Desk Medical Receptionist

Valdez Medical Group
06.2017 - 12.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Sales Optician

Richmond Vision Care Optometry
03.2017 - 06.2017
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Performed basic vision testing for new patients.
  • Aided in selection of eyeglass frames based on customer preferences.

Receptionist

Site For Sore Eyes
09.2016 - 03.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

GED -

South San Francisco Adult Education
South San Francisco, CA
06.2016

Skills

  • Customer Service
  • Insurance Verification
  • Billing and Payment Processing
  • Appointment Booking

Timeline

Sales Optician

3N Optical
01.2018 - Current

Front Desk Medical Receptionist

Valdez Medical Group
06.2017 - 12.2017

Sales Optician

Richmond Vision Care Optometry
03.2017 - 06.2017

Receptionist

Site For Sore Eyes
09.2016 - 03.2017

GED -

South San Francisco Adult Education

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Erika Kelly Cunanan