Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika L. Janzen

Kanohe,Hawaii

Summary

High-performing supervisor offering 20 years of experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Conversational written and spoken Spanish language skills. Able to maintain and handle multiple operations and multitask while focusing on the mission. Develops strategies, providing training, setting goals and working well in team environment. Excellent interpersonal and communication skills. Problem solver, networker and consensus builder. High-performing individual with solid background in people. Strong communication and interpersonal skills with good understanding of seamless experience for customers. Forward-thinking Operations Specialist bringing 25 years of expertise in professional businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Chief, Regional Exam Center

U.S. Coast Guard
07.2003 - Current
  • Developed staff through training, disciplinary action, and performance reviews.
  • Interacted with customers to obtain product quality and service levels.
  • Initiated training for new team members on techniques to improve productivity and increase workflows.
  • Modernized work processes to reduce wait times and boost daily output.
  • Maintained high quality standards by checking delivery contents to verify product quality and quantity.
  • Monitored processes to maintain consistency in quality, quantity, and presentation.
  • Oversaw scheduling, inventory management, and supply ordering.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Mentored staff to prepare each for demanding and cross training roles.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set guidelines and policy.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Hired, managed, and trained varying staff over 20 years.
  • Worked with team to identify areas of improvement and devised solutions.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures.

Education

Master of Business (MBA) -

Loma Linda University
Loma Linda, CA
2012

BA - Spanish Language & Culture

Goshen College
Goshen, IN
1999

Skills

  • Team Teaching
  • Individualized Lesson Plans
  • Microsoft Excel
  • Positive Reinforcement Strategies
  • Document Coordination
  • Independent Decision-Making
  • Security Monitoring
  • Database Software
  • Staff Meetings
  • Documentation Skills
  • Testing Policies
  • Examination Filing
  • Policy Changes
  • Exam Proctoring

Languages

Spanish
Professional Working

Timeline

Chief, Regional Exam Center

U.S. Coast Guard
07.2003 - Current

Master of Business (MBA) -

Loma Linda University

BA - Spanish Language & Culture

Goshen College
Erika L. Janzen