ERIKA L. SMITH
Joliet,IL
Summary
Hardworking and reliable staffing coordinator and payroll specialist with strong ability in schedule management while maintaining a defined budget. Highly organized, proactive and punctual with team-oriented mentality.
Overview
24
24
years of professional experience
Work History
Staffing Coordinator/Payroll Specialist
Silver Oaks Behavioral Hospital
Joliet, IL
08.2022 - Current
- Kept labor costs and metrics within preset departmental budgets.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Maintained availability of professional talent needed to meet business objectives.
- Scheduled or conducted new employee orientations.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Processed new employee paperwork and entered information into payroll system.
- Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Managed payroll and time and attendance systems.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Processed and issued paychecks and earnings statements.
- Tracked employee vacation, personal and sick leave earnings and use.
Member Services Specialist
NuMark Credit Union
Crest Hill, IL
07.2019 - 08.2022
- Responsible for building member relationships through excellent customer services
- Assume supervisory responsibilities when branch manager is not present
- Assist branch manager with scheduling and management of Member Specialists
- Handle all account maintenance for single and joint account members
- Resolve all member concerns
- Achieve and exceed all sales and production goals.
Universal Banker
US Bank
Naperville, IL
11.2018 - 06.2019
- Open checking and savings accounts
- Process Teller transactions
- Offer products and services to customers
- Resolve customer issues or concerns
- Build relationships with customers, and provide great customer service.
Zoning Manager Supervisor
Wal-Mart Supercenter
Romeoville, IL
05.2013 - 11.2018
- Communicated clear expectations and goals to each team member
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Determined customer needs by asking relevant questions and listening actively to the responses
- Assist with deposits in the Cash Office
- Process credit card applications
- Manage the entire front-end processes.
Customer Service Associate
MCCS Camp Pendleton
Camp Pendleton North, CA
09.2011 - 08.2012
- Ensured superior customer experience by addressing customer concerns, demonstrating compassion and resolving problems
- Directed calls to appropriate individuals and departments
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Processed Military Star credit card applications
- Assisted in the Accounting Office with deposits.
Business Operations Specialist
Child Care Resource & Referral
Joliet, IL
06.2006 - 10.2009
- Maintained Cash Receipts in Accounts Receivable
- Responsible for processing payroll for all employees
- Conducted New Employee Orientation
- Processed Invoices in Accounts Payable.
Customer Service Manager
Wal-Mart Supercenter
Joliet, IL
01.2000 - 06.2006
- Responsible for training all staff on Wal-Mart's standard operating procedures and company services
- Scheduled, trained, supervised all customer service staff as well as other departments
- Performed annual and probationary evaluations on all team members
- Resolve customer issues
- Managed team productivity and work flow to ensure our team met and/or exceed quality service goals
- Administered and organized cash register.
Education
Northern Illinois University
05.2004
Providence Catholic High School
Skills
- Member Services Specialist
- Universal Banker
- Zoning Manager Supervisor
- Customer Service Associate
- Business Operations Specialist
- Customer Service Manager
- Scheduling Expertise
- Staff Scheduling
- Schedule Management
- Strong Organization
- Budget Tracking
- Payroll Administration
- Staffing Agency Coordination
Core Competencies Skills
- Motivational leadership
- Excellent customer service skills
- Staff training and development
- Skilled supervision, scheduling, and problem solver
- Active listening skills
Timeline
Staffing Coordinator/Payroll Specialist
Silver Oaks Behavioral Hospital
08.2022 - Current
Member Services Specialist
NuMark Credit Union
07.2019 - 08.2022
Universal Banker
US Bank
11.2018 - 06.2019
Zoning Manager Supervisor
Wal-Mart Supercenter
05.2013 - 11.2018
Customer Service Associate
MCCS Camp Pendleton
09.2011 - 08.2012
Business Operations Specialist
Child Care Resource & Referral
06.2006 - 10.2009
Customer Service Manager
Wal-Mart Supercenter
01.2000 - 06.2006
Northern Illinois University
Providence Catholic High School
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