Hi, I’m
ERIKA DILLON
Bradenton,FL
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
years of professional experience
2
Languages
Work History
Certified Collectibles Group
Customer Service Representative
2021.08 - Current (3 years & 1 month)
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Publix
Customer Service Team Leader
2017.09 - 2021.08 (3 years & 11 months)
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Established and identified prices of goods and services and tabulated bills using calculators, cash registers and optical price scanners.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Lakewood Ranch Medical Center
Nursing Student
2019.10 - 2020.03 (5 months)
Job overview
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Reported abnormal findings or changes in physical, mental and emotional conditions to RN.
- Worked alongside experienced nursing professionals to learn new procedures.
- Maintained personal growth and development through ongoing process of formal and informal education.
Peachs
Server
2014.06 - 2020.03 (5 years & 9 months)
Job overview
- Peachs
- Emmett McNear
- Answered an average of 15-20+ calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Assisted customers with food selection, inquiries and order customization requests.
Nanny
2015.12 - 2017.07 (1 year & 7 months)
Job overview
- Julie Pulkjo
- Romoted language development skills through reading and storytelling
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Managed household staff while parents were away
- Encouraged children to be understanding of and patient with others.
Childlike Productions
Princess at Birthday Parties
2012.06 - 2013.08 (1 year & 2 months)
Job overview
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Delighted young guests with special activities and events such as inflatables and balloon animals.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
Education
State College of Florida, Manatee-Sarasota , Bradenton, FL
Associate of Science from Nursing
2019
Manatee High School , Bradenton, FL
High School Diploma
2015
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Creative Problem Solving
- Courteous with Strong Service Mindset
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
Certified Collectibles Group
2021.08 - Current (3 years & 1 month)
Nursing Student
Lakewood Ranch Medical Center
2019.10 - 2020.03 (5 months)
Customer Service Team Leader
Publix
2017.09 - 2021.08 (3 years & 11 months)
Nanny
2015.12 - 2017.07 (1 year & 7 months)
Server
Peachs
2014.06 - 2020.03 (5 years & 9 months)
Princess at Birthday Parties
Childlike Productions
2012.06 - 2013.08 (1 year & 2 months)
State College of Florida, Manatee-Sarasota
Associate of Science from Nursing
Manatee High School
High School Diploma
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
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