Erika Maria Pazos
Las Vegas
Summary
Reliable and energetic bartender with strong skills in customer service, payment processing, and responsible alcohol service. Proven ability to enhance customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bookkeeper
Lumen & Forge, Inc.
Las Vegas, NV
09.2022 - Current
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled monthly bank statements to maintain accurate financial records.
- Processed payroll for employees, ensuring compliance with tax regulations and company policies.
- Assisted in preparing financial reports, contributing to budget planning and forecasting activities.
Bartender/Barback
Fabrizio Banquets Hall
Las Vegas, NV
03.2023 - 09.2024
- Mix and prepare a variety of cocktails and beverages to meet customer preferences.
- Maintain cleanliness and organization of bar area to ensure efficient service.
- Train new staff on bartending techniques and customer service standards.
- Collaborate with kitchen staff to coordinate drink orders during peak service times.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender /Barback
Planet Hollywood - Cocollini
Las Vegas, NV
02.2021 - 08.2022
- Developed innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Resolved customer inquiries and complaints promptly, fostering positive guest experiences.
- Analyzed sales trends to inform decision-making for menu adjustments and pricing strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Implemented drink prep procedures, significantly reducing wasted stock.
Education
Bachelor of Science - Accounting
College of Southern Nevada
Las Vegas, NVq12-2027
Associate of Science - Accounting
Los Angeles Harbor College
Wilmington, CA06-2002
Bartending/Mixologist Certification - Bartending
National Bartenders School
Las Vegas, NV02-2021
Skills
- Highly reliable
- Customer service expertise
- Team player attitude
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Menu memorization
- Alcohol awareness
- Team training and development
- Beverage preparation
- Accounting and bookkeeping
- Quickbooks
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Barback
Fabrizio Banquets Hall
03.2023 - 09.2024
Bookkeeper
Lumen & Forge, Inc.
09.2022 - Current
Lead Bartender /Barback
Planet Hollywood - Cocollini
02.2021 - 08.2022
Bachelor of Science - Accounting
College of Southern Nevada
Associate of Science - Accounting
Los Angeles Harbor College
Bartending/Mixologist Certification - Bartending
National Bartenders School