Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Erika Mariana Delgado Rivero

Senior Facilities Specialist
Ciudad De Mexico

Summary

Accomplished Senior Specialist in Facilities Services with a proven track record and exceptional in fostering customer relations. Spearheaded system performance enhancements across multiple offices, significantly improving operational efficiency. Demonstrates leadership in team settings, ensuring compliance with safety standards and enhancing supplier management processes.

Overview

3
3
years of professional experience
1
1
Language

Work History

Senior Specialist Facilities Services

WTW
05.2024 - Current


  • Coordinating system repairs and monitoring system performance in CDMX and 7 more offices.
  • Tracking parts inventory and placing orders
  • Supervising Maintenance Technicians
  • Handling or contracting landscaping tasks and snow removal
  • Executing equipment audits and record-taking policies
  • Coordinating with the Director of Capital Projects on new Real Estate projects
  • Training employees on proper procedures
  • Ensuring compliance with safety and security protocols
  • Creation and processing of purchase orders through SAP Ariba. (supplier registration, invoice mapping, payment review, etc.)
  • Administrative activities (invoicing, stationery, contracts, suppliers, etc.)


Office Administrator Associate

Elanco
01.2022 - 12.2022


• Provide assistance to General Management in administrative matters (meetings, sending e-mails, request for quotations), among others.

• Support in the planning and execution of internal events in the office.

• Supervision of services and suppliers related to the office in Zapopan.

• Sending and receiving of courier and parcels.

• Support in sending corporate cards and processing expense accounts.

• Support in the administration and management of the Elanco Brigade in the office.

• Perform safety inspections in the facilities in conjunction with the integrated committee.

• Follow up with contractors, service providers or any non Elanco personnel attending the facilities.

• Support in the reporting and investigation of workplace accidents in the Zapopan office.

Ensure emergency response supplies: signage, maintenance program for fire extinguishers, firefighting network, safety equipment, safety standards, first aid kits, equipment, among others.

• Conduct internal dissemination campaigns to create a solid culture of office use.

• Reception and access control of visitors, suppliers and clients.

• Answering phone calls to provide basic information about Elanco.

• Coordinate with the Car Fleet & Mobility area and with users who have Car/Utility unit to ensure timely delivery.

• Manage the processing of access credentials to Elanco's facilities.

• Reception and attention of clients/suppliers attending the office.

• Sending and receiving of courier and parcels.

• Coordination and supervision of suppliers such as Cleaning

• Parking lot management

• Stationery

• Supporting HSE, HR, and Fleet functions on facility related issues

• Responsible for preparing and sending all internal communication in the country.

• Responsible for preparing and sending the affiliate's monthly newsletter.

Facility & Admin Specialist

Huawei Technologies
02.2021 - 01.2022

Provide all EA services including timely executive response and support, travel and calendar manage and general EA support for VP.

• Deal with the office stationery management, meeting room management, client reception, etc.

• Manage Reception Gatekeeping

• Take charge of meeting organize, team building event organize, etc.

• Assist in the preparation of regularly scheduled reports

• Establish, organize and coordinate the maintenance of department records, ensuring complete accuracy and confidentiality

• Assist in procurement and IT related issues.

• Travel management and travel related support as required by Executive and Administration team

• Any other related admin jobs when required.

Education

Bachelor of History - History

Instituto De Estudios Universitarios
Puebla De Zaragoza, Mexico
05.2001 -

Skills

Root Cause Analysis

Software

Outlook

Power Point

Word

Excel

SAP

Timeline

Senior Specialist Facilities Services

WTW
05.2024 - Current

Office Administrator Associate

Elanco
01.2022 - 12.2022

Facility & Admin Specialist

Huawei Technologies
02.2021 - 01.2022

Bachelor of History - History

Instituto De Estudios Universitarios
05.2001 -
Erika Mariana Delgado RiveroSenior Facilities Specialist