Erika Michelle Chavez
Carnegie,OK
Summary
Driven and adaptable professional with a background in education at Great Plains Family YMCA and customer service at Walmart. Excels in bilingual communication and organization, leveraging these skills to solve complex problems and improve efficiency. Demonstrates a proven track record of enhancing team performance and delivering results through effective time management and adaptability.
Overview
2
2
years of professional experience
Work History
Teacher
Great Plains Family YMCA
10.2023 - Current
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Service Desk Representative
Walmart
09.2022 - 09.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Education
Southwestern Oklahoma State University
Weatherford, OK05.2025
High School Diploma -
Carnegie High School
Carnegie, OK05.2021
Skills
- Bilingual (Spanish)
- Organization
- Communication
- Time management
- Problem Solving
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Teacher
Great Plains Family YMCA
10.2023 - Current
Service Desk Representative
Walmart
09.2022 - 09.2023
Bachelor of Science - Education
Southwestern Oklahoma State University
High School Diploma -
Carnegie High School
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