ERIKA MONTEITRO DEPINA

• Assisted immigrant families and diverse populations with school enrollments, effectively communicating policies and scheduling language tests to integrate students into the educational system.
• Maintained a high level of customer service by addressing complex questions and ensuring clear communication across language barriers.

• Improved customer satisfaction through seamless ticket rebooking, exchanges, and other customer services in a high-volume, international environment.
• Provided operational support to pilots and flight attendants, coordinating logistics to ensure efficient turnaround times and compliance with airline regulations.
• Monitored aircraft arrivals and departures to ensure compliance with regulations.

• Led a team to achieve optimal performance, overseeing daily operations, team development, and customer satisfaction initiatives to drive business growth.

• Managed inventory, staffing, and quality control to align with business goals and ensure compliance with health and safety regulations.

• Facilitated operational support for tenant relations, addressing lease agreements, facility maintenance, and service concerns to enhance business performance.

• Ensured accurate financial tracking and daily reconciliation for the mall’s retail operations, supporting the center’s financial health.

• Drove increased sales by aligning promotional strategies with consumer trends, exceeding targets through innovative sales initiatives.

• Managed a team of sales promoters, scheduling shifts and overseeing daily operations to maximize productivity and achieve company goals.