Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika N. Mendoza

Houston

Summary

To pursue a highly rewarding career, seeking for a job in challenging a healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Overview

6
6
years of professional experience

Work History

Cashier

Foodarama
06.2011 - 07.2013
  • Assist customers by providing information and resolving their complaints
  • Train new employees
  • Pack customer purchases in bags or cartons
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.

Cashier

Jack in the Box
08.2012 - 12.2012
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Place food servings on plates or trays according to orders or instructions
  • Stock service stations with items such as ice, napkins, or straws
  • Accurately handled cash register transactions while providing excellent customer service.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.

Sales Associate & Recovery Team

Macy's
09.2013 - 05.2016
  • Helped customers with questions, problems and complaints in person and via telephone
  • Organized racks and shelves to maintain the visual appeal of the store
  • Developed positive customer relationships through friendly greetings and excellent service
  • Trained and served as a peer coach for new sales associates
  • Alerted customers to upcoming sales events and promotions
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier/Server

Luby's Fuddruckers Restaurants
02.2014 - 10.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled customer orders efficiently to ensure timely pick-up.
  • Packaged meals accurately for prompt delivery.
  • Maintained cleanliness of work area, ensuring a hygienic environment.
  • Assisted kitchen staff with preparation of to-go orders, enhancing workflow.
  • Provided excellent customer service, addressing any queries or concerns.
  • Improved order accuracy by double-checking order details before dispatch.
  • Organized work station to streamline order assembly.
  • Maintained knowledge of menu offerings to assist customers effectively.
  • Resolved customer complaints to enhance service quality.
  • Collaborated with team members to fulfill high-volume orders during peak times.
  • Restocked supplies to ensure readiness for upcoming shifts.
  • Communicated effectively with customers to clarify order details.
  • Enhanced efficiency by preparing utensils and condiments in advance.
  • Implemented organizational skills to manage multiple orders simultaneously.
  • Assisted in training new staff on to-go service procedures.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.

Education

High School Diploma - I was top 20

Willowridge High School
Houston, TX
06.2012

Skills

  • Bilingual Spanish and English
  • Time Management
  • Ability to follow company's guidelines
  • Adaptability
  • Listening skills
  • Clear verbal communication
  • Patience and empathy
  • Customer service excellence
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Dependability and reliability

Timeline

Cashier/Server

Luby's Fuddruckers Restaurants
02.2014 - 10.2017

Sales Associate & Recovery Team

Macy's
09.2013 - 05.2016

Cashier

Jack in the Box
08.2012 - 12.2012

Cashier

Foodarama
06.2011 - 07.2013

High School Diploma - I was top 20

Willowridge High School

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Erika N. Mendoza