Erika Natalia Ospina Preciado
Jamaica Plain,MA
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style.
Overview
17
17
years of professional experience
Work History
Manager of Food Preparation
MIDA
12.2016 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Monitored food quality during preparation to ensure consistency across all plates served in the establishment.
- Fostered a positive work environment by effectively addressing employee concerns and promoting teamwork among staff members.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Food Runner
Da La Posta
11.2021 - 03.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Restocked food supplies in kitchen and organized storage areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Assisted with bussing tables and cleaning up spills.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
Entrepreneur and Administrator
E&J Play Movie
04.2009 - 08.2016
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Assisted in recruiting, hiring and training of team members.
- Fostered a culture of innovation within the organization by encouraging employees to share ideas for continuous improvement.
- Negotiated contracts with suppliers for favorable terms that resulted in significant cost savings for the company.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
Accountant
Patricia Dussan
01.2013 - 08.2014
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Established strong relationships with banking partners to facilitate access to various financial services and secure favorable lending terms for the organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Identified legal tax savings and recommended ways to improve profits.
- Evaluated and improved financial records to make important business decisions.
Administrative Manager
De Primera
03.2007 - 07.2009
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Completed bi-weekly payroll for 5 employees.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Education
MBA - International Business
Corporacion Universitaria Tecnológica De Bolivar
Cartagena, Colombia11.2005
BBA - Accounting
Corporacion Universitaria Tecnológica De Bolivar
Cartagena, Colombia11.2004
Skills
- Ordering Supplies
- Customer Service
- Financial Oversight
- Staff Leadership
- Problem-Solving
- Managing Deliveries
- Innovative Mindset
- Teamwork and Collaboration
- Effective Multitasking
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food Runner
Da La Posta
11.2021 - 03.2023
Manager of Food Preparation
MIDA
12.2016 - Current
Accountant
Patricia Dussan
01.2013 - 08.2014
Entrepreneur and Administrator
E&J Play Movie
04.2009 - 08.2016
Administrative Manager
De Primera
03.2007 - 07.2009
MBA - International Business
Corporacion Universitaria Tecnológica De Bolivar
BBA - Accounting
Corporacion Universitaria Tecnológica De Bolivar
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