Erika Nicolle Orellana
Corona,USA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Task Associate
Ulta Beauty, Inc.
10.2025 - Current
- Assisted in the development of promotional materials such as signage, displays, and product samples
- Executed merchandising strategies to optimize product placement and drive sales
- Implemented planograms and ensured compliance with company standards for product presentation
Retail Sales Supervisor
Aramark
08.2025 - Current
- Supervised sales associates and coordinating with management to ensure smooth daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Drive sales performance through team motivation, recommendations, and managing the floor.
- Quickly address staffing, merchandise, or customer issues, handling escalated guest concerns, and ensuring a positive shopping experience.
- Monitor stock levels, assist in restocking, and ensure displays are efficiently upheld.
- Oversee accurate and efficient credit card transactions, register operations, and troubleshooting devices when necessary, and effectively close stores during night shift.
Merchandiser
The Home Depot
10.2024 - 11.2025
- Set and maintain product displays, signage, and planograms on the Daytime Merchandising Execution Team (MET), following visual merchandising guides.
- Support and manage inventory with stocking, organizing, and maintaining product placement.
- Be familiarized with products and use knowledge in executing merchandising decisions.
- Ensure the cleanliness, organization, and safety of shelves and fixtures.
- Efficiently complete tasks and collaborate with MET associates, store managers, and vendors.
- Follow safety protocols when lifting, stocking, and moving merchandise on or off a ladder on the sales floor at all times.
- Assist customers on the sales floor while primarily focusing on merchandising execution.
Retail Staff
Aramark
08.2022 - 08.2025
- Drive sales of apparel, novelty, and souvenirs during the high-volume, fast-paced US Open event setting.
- Provide a positive and professional experience for diverse customers and international guests.
- Operate registers, process payments, and handle credit transactions accurately.
- Knowledgeable in event merchandise and assists customers with sizing, availability, and recommendations.
- Support inventory management through restocking, organizing, and maintaining merchandise displays throughout the day.
- Assist in event setup and support in day-to-day operations such as merchandising and following planogram visuals, ensuring cleanliness and accessibility of shops, and organization of stock rooms.
- Coordinate with associates and supervisors to ensure smooth operations with large crowds and long shifts.
- Effectively engaging with customers, resolving issues, and answering product and/or event-related questions.
- Upholding Aramark's role in delivering hospitality and service standards while contributing to the overall US Open experience.
Brand Representative
Abercrombie & Fitch
03.2023 - 02.2025
- Upheld the brand's value and delivered brand experience by wearing and promoting products, providing a personalized and shared experience.
- Engage with multiple customers, assisting with product selection and styling.
- Being knowledgeable in trend edits and in-season products, working efficiently during the high-volume sales season.
- Collaborate with coworkers and managers to achieve store goals.
- Support in visual merchandising and maintaining floor sets according to the planogram.
- Handling cash and credit card transactions at registers, ensuring the quality and legitimacy of cash and approved debit/credit payments.
Seasonal Fulfillment Expert
Target
10.2022 - 01.2023
- As an expert, held responsibility in picking, prepping, packing, and sorting products safely. Ensuring efficient and effective delivery convenience and quality for guests. Helped out guest on the sales floors while always learning about products. Crossed train in departments such as clothing, electronics, and register.
Education
Bachelor of Arts - Human Biology
CUNY Hunter College
New York, NY05.2025
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2022
Skills
- Customer service
- Leadership
- Supervising experience
- Communication skills
- Organizational skills
- Writing Skills
- Active listening
- Prioritization
- Critical thinking
- Data entry
- Time management
- Translation
- Retail sales
Certification
- American Heart Association Basic Life Support (CPR and AED) Program Certification
Languages
Multilingual
English - Fluent
Spanish - Fluent
Bilingual
Timeline
Seasonal Task Associate
Ulta Beauty, Inc.
10.2025 - Current
Retail Sales Supervisor
Aramark
08.2025 - Current
Merchandiser
The Home Depot
10.2024 - 11.2025
Brand Representative
Abercrombie & Fitch
03.2023 - 02.2025
Seasonal Fulfillment Expert
Target
10.2022 - 01.2023
Retail Staff
Aramark
08.2022 - 08.2025
Bachelor of Arts - Human Biology
CUNY Hunter College
High School Diploma -
Grover Cleveland High School