Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Platt

Raleigh,NC

Summary

Experienced and compassionate professional with fourteen years in customer service and administrative roles, seeking to bring a patient-centered approach to a Physical Therapy Technician position. Skilled in providing excellent customer care, managing detailed administrative tasks, and ensuring a welcoming and efficient environment. Adept at multitasking and supporting team operations, with a strong commitment to learning and contributing effectively in the field of physical therapy. Possesses excellent interpersonal skills, an empathetic nature, and a keen eye for detail, ideal for fostering positive patient experiences and supporting therapeutic processes.

Overview

8
8
years of professional experience

Work History

Assistant Manager

SportClips Haircuts
04.2014 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Store Manager

SportClips Haircuts
10.2018 - 03.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Wellness Coordinator

The Joint Chiropractic
08.2015 - 08.2016
  • Maximized program enrollment through effective outreach events, membership incentives and referrals programs.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Science - Human Services

Randolph Community College
Asheboro, NC
05.2025

License - Cosmetology

Empire Beauty School
Winston-Salem, NC
12.2011

Certification - Computer Networking

Forsyth Technical Community College
Winston-salem, NC
05.2010

Skills

  • Operations Management
  • Product and Service Knowledge
  • Customer Relations
  • Technical proficiency
  • Analytical thinking
  • Attention to detail

Timeline

Store Manager

SportClips Haircuts
10.2018 - 03.2020

Wellness Coordinator

The Joint Chiropractic
08.2015 - 08.2016

Assistant Manager

SportClips Haircuts
04.2014 - 08.2022

Associate of Science - Human Services

Randolph Community College

License - Cosmetology

Empire Beauty School

Certification - Computer Networking

Forsyth Technical Community College
Erika Platt