Erika Santos
La JoyA,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
29
29
years of professional experience
Work History
Public Adjuster
Rapid Claim Solutions
01.2023 - Current
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Improved efficiency in claims management processes by implementing organizational systems and leveraging technology, resulting in reduced claim resolution times for clients.
- Actively participated in industry conferences and training events to continually improve knowledge and skills as a Public Adjuster professional.
- Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
Educator
Rio Grande City CISD
01.2007 - 12.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Implemented differentiated instruction strategies to meet the diverse needs of all students.
Customer Service Representative
HEB Grocery Store
09.1995 - 02.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Utilized Kodak Color Magic to perform photo editing, retouching and restoration.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collaborated with team members to complete daily store operations efficiently and effectively.
- Maintained a high level of product knowledge, staying informed on new items or changes within the store assortment to better assist customers in their purchasing decisions.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Provided reliable backup support during peak hours as needed, helping other departments maintain operational efficiency during busy periods.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Texas Rio Grande Valley
Edinburg, TX12.2007
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05.1998
Skills
- Insurance policy knowledge
- Organizational abilities
- Property valuation
- Assertiveness
- Damage Assessment Proficiency
- Texas Claims Adjuster License
- Casualty and property loss
- Classroom Management
- Lesson Planning
- Behavior Management
- Differentiated Instruction
- Learning Strategies
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Public Adjuster
Rapid Claim Solutions
01.2023 - Current
Educator
Rio Grande City CISD
01.2007 - 12.2022
Customer Service Representative
HEB Grocery Store
09.1995 - 02.2009
Bachelor of Arts - Interdisciplinary Studies
The University of Texas Rio Grande Valley
High School Diploma -
Rio Grande City High School
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