Erika Valencia Brown
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Regional Manager
Happy Kids Pediatrics/Feliz Family Care
Phoenix, AZ
03.2023 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Monitored team progress toward the achievement of goals and objectives set forth by executive management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Provider Network Operations Coordinator
Equality Health
06.2022 - 03.2023
- Maintained accurate provider information in databases, ensuring up-to-date records for internal and external stakeholders.
- Streamlined administrative processes to enhance provider onboarding training and ongoing support.
- Assisted in identifying and addressing gaps in the provider network.
- Coordinated provider credentialing and re-credentialing processes to ensure compliance with regulatory and company standards.
Office Administrator
Happy Kids Pediatrics and Feliz Care Center
07.2018 - 06.2022
- Provided exceptional patient experience through friendly and compassionate communication
- Scheduled appointment oversaw check-ins and resolved patient concerns in high volume practice
- Maintained current knowledge of health records system and trained all new employees on correct usage
- Coordinated communications between patients and physicians
- Worked with insurance company representatives to verify benefits and obtain balances owed
- Performed medical transcriptions duties
Office Administrator/ Lead Referral Coordinator/ Accounts Receivable
Healthy Life Corporation
09.2016 - 07.2018
- Responsible for multitude of tasks such as managing 25+ employees, communicating with patients, schedule and coordinate appointments, insurance verification, assists patients with initial paperwork, manage receivable financial records, ensure compliance with procedures, answer patient’s queries and ensure customer service, update and maintain patients health records, payroll
- Coordinating referral appointments, sending referral form and health records to facility, answering and returning phone calls, verifying insurance information, sending prior authorization when needed
- Insurance guidelines, the claims submission process and procedures
- How to fill out complex insurance claim forms
- Analyzing Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges
- How to generate accounts receivable reports clients
- Following up with the appropriate parties (insurance companies and patients) to ensure bills are paid
Front Office/Referral Coordinator
Kids Kare Pediatrics and Family Kare
02.2014 - 09.2016
- Front office duties including scheduling appointments, preparing patient charts, answering phone calls, verifying insurance eligibility, prior authorization.
Referral Coordinator
Wellspring Medical Services LLC
05.2012 - 02.2014
- Scheduling appointments, preparing patient charts, answering phone calls, verifying insurance eligibility, prior authorization, updating patient history
Education
Health Care Administration
Grand Canyon University
Phoenix, AZSkills
- Great communication skills
- Punctual
- HIPAA
- EMR-(ECW,Aprima,Veracity)
- Office Supply Management
- Employee Motivation and Discipline
- Honesty and Integrity
- Customer Service
- Multitasking and Prioritization
- Staff Development and Training
- Team Leadership, Management, and Supervision
- Decision Making
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Handling Complaints
- Recruitment and Hiring
- Attention to Detail
- Multitasking and Organization
Languages
References
References available upon request.
Timeline
Regional Manager
Happy Kids Pediatrics/Feliz Family Care
03.2023 - Current
Provider Network Operations Coordinator
Equality Health
06.2022 - 03.2023
Office Administrator
Happy Kids Pediatrics and Feliz Care Center
07.2018 - 06.2022
Office Administrator/ Lead Referral Coordinator/ Accounts Receivable
Healthy Life Corporation
09.2016 - 07.2018
Front Office/Referral Coordinator
Kids Kare Pediatrics and Family Kare
02.2014 - 09.2016
Referral Coordinator
Wellspring Medical Services LLC
05.2012 - 02.2014
Health Care Administration
Grand Canyon University
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