Erika X Maldonado
Queens
Summary
Professional in food service industry with strong focus on delivering exceptional dining experiences. Adept at maintaining high standards and ensuring efficient operations. Skilled in team collaboration, flexible with changing needs, and committed to achieving results. Reliable, adaptable, and skilled in customer service, multitasking, and maintaining clean and organized work environment.
Overview
4
4
years of professional experience
Work History
Kitchen Server
TAO
05.2023 - 01.2025
- Managed food waste effectively by monitoring portion sizes, expiration dates, and proper storage techniques to reduce costs and maintain freshness.
- Contributed to increased daily sales by upselling menu items and offering personalized recommendations based on customer preferences.
- Enhanced customer satisfaction by providing timely and accurate food service in a fast-paced kitchen environment.
Host
Alcoro 8510
05.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Cashier
Cafe Daniel Boulud
11.2022 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Cleaning Assistant
Crown Shy
11.2021 - 04.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Met established regulatory and organizational guidelines mandating cleanliness.
Line Cook
Maggie's Mcflyes
08.2020 - 10.2021
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY06-2026
Skills
- Efficient multitasking
- Food safety
- Food quality control
- Server etiquette
- Customer service
- Team collaboration
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Kitchen Server
TAO
05.2023 - 01.2025
Retail Cashier
Cafe Daniel Boulud
11.2022 - 02.2023
Host
Alcoro 8510
05.2022 - 04.2023
Cleaning Assistant
Crown Shy
11.2021 - 04.2022
Line Cook
Maggie's Mcflyes
08.2020 - 10.2021
Associate of Applied Science - Business Management
Borough of Manhattan Community College
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