Erika Y. Hernández
Summary
Result-driven professional with over 10 years of experience in training, team leadership, and program development. Recognized for adaptability, problem solving, and delivering high-quality results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Curriculum Specialist
CyraCom International Inc.
09.2019 - 09.2025
- Performed all curriculum developer responsibilities, with the addition of reviewing and guiding the work of the curriculum development team as needed.
Curriculum Developer
CyraCom International Inc.
05.2016 - 09.2019
- Designed and developed curriculum for both online and in-person programs to train and certify new interpreters.
- Created training materials for ongoing employee development to address client needs and evolving industry standards.
- Produced comprehensive curriculum materials, including lesson plans, presentations, workshops, guides, exercises, manuals, assessments, and e-learning modules.
- Conducted train-the-trainer sessions to support effective program delivery.
- Created compliance trainings to ensure company-wide compliance with relevant regulations and client requirements.
- Collaborated with internal departments and clients to assess learning needs and tailor content.
- Led focus groups, analyzed feedback, and implemented curriculum improvements.
- Ensured employees had access to necessary language resources.
Interpreter Supervisor
CyraCom International Inc.
05.2015 - 05.2016
- Supervised a team of approximately 40 interpreters.
- Monitored interpreter calls to evaluate interpreting proficiency, protocol compliance, and overall language proficiency.
- Coached, counseled, and developed interpreters to strengthen performance and skills.
- Managed performance and conduct issues, implementing corrective actions when necessary.
- Addressed and resolved client complaints.
- Handled scheduling conflicts and ensured adequate coverage.
- Completed administrative tasks to support team operations.
- Ensured the team met monthly quality and performance goals.
Spanish Interpreter
CyraCom International Inc.
06.2012 - 05.2015
- Delivered over-the-phone and video consecutive interpretation across multiple industries, including medical, legal, financial, insurance, and emergency services.
- Adhered to interpreter protocols, procedures, code of ethics, and confidentiality standards.
- Supported new interpreter onboarding by providing coaching, guidance, and assisting in quality monitoring.
Education
Bachelor of Science - Family Studies and Human Development, Spanish
University of Arizona
12-2006
Skills
- Curriculum design, lesson planning, e-learning development
- Applied knowledge of language learning strategies and adult learning theory in training development
- Team supervision, performance monitoring, and quality assurance
- Coaching, mentoring, and employee development
- Conflict resolution, problem solving, and decision-making
- Data analysis, reporting, documentation, and record management
- Adaptability and multitasking, and time management
Affiliations
- Hispanic Honor Society
- Camp Wildcat
Languages
Spanish - Native
English - Fluent
Portuguese - Conversational
Timeline
Curriculum Specialist
CyraCom International Inc.
09.2019 - 09.2025
Curriculum Developer
CyraCom International Inc.
05.2016 - 09.2019
Interpreter Supervisor
CyraCom International Inc.
05.2015 - 05.2016
Spanish Interpreter
CyraCom International Inc.
06.2012 - 05.2015
Bachelor of Science - Family Studies and Human Development, Spanish
University of Arizona
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