ERIKA YANITZA ROCHA
Clewiston
Summary
Dynamic Medical Representative with a proven track record at MDNOW URGENT CARE, excelling in patient relations and operational efficiency. Skilled in medical terminology and relationship building, I enhanced patient satisfaction and streamlined clinic processes, ensuring timely care delivery and compliance with industry standards. Committed to collaborative teamwork and problem-solving in healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Representative
MDNOW URGENT CARE
11.2023 - Current
- Managed patient check-in and scheduling processes, ensuring smooth clinic operations.
- Coordinated communication between medical staff and patients to facilitate timely care delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification and eligibility checks for patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Assistant
Florida Community Health Centers
04.2019 - 04.2020
- Administered patient vital signs and recorded medical histories for accurate health assessments.
- Assisted healthcare providers during examinations and procedures to ensure patient comfort and safety.
- Managed appointment scheduling and patient follow-up communications to optimize clinic operations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
GED -
NORTHWEST SHOALS COLLEGE
Muscle Shoals, ALSkills
- Positive attitude
- Relationship building
- Problem-solving
- Collaborative teamwork
- Medical terminology proficiency
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
English
Timeline
Medical Representative
MDNOW URGENT CARE
11.2023 - Current
Medical Assistant
Florida Community Health Centers
04.2019 - 04.2020
GED -
NORTHWEST SHOALS COLLEGE