Summary
Overview
Work History
Education
Skills
Timeline
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Erik Enver Torres

Miami,FL

Summary

Dedicated and compassionate in the service industry for over 20 years with experience supporting staff in management positions across the hospitality field.

Proficient in customer service from dining, bartending and sales to maintenance management foreman.

Known for excellent communication and multitasking abilities. Committed to delivering high-quality, customer focused care maintaining a smooth, efficient workflow.

Overview

35
35
years of professional experience

Work History

Maintenance Technician

Jose Ruiz
06.1990 - Current
  • Assisted in troubleshooting mechanical failures, utilizing diagnostic tools to enhance operational reliability.
  • Developed preventative maintenance schedules, contributing to reduced downtime and improved equipment longevity.
  • Operated varied hand and power tools to complete repairs.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Assistant Manager

Pub 52
01.2021 - 12.2024
  • Assisted in daily operations and coordinated team activities to ensure workflow efficiency.
  • Supported management by handling customer inquiries and resolving issues promptly.
  • Collaborated with team members to implement process improvements and enhance service delivery.
  • Conducted routine inventory checks and maintained accurate records of stock levels.

Manager

Lulus
01.2020 - 12.2021
  • Conducted regular performance reviews, providing feedback and support for employee development.
  • Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
  • Developed staff schedules to optimize labor costs while maintaining service quality.
  • Collaborated with cross-functional teams to streamline communication and project execution.

Bar Manager

Blue Jeans Lounge
01.2005 - 12.2007
  • Managed daily bar operations, ensuring efficient service and high customer satisfaction.
  • Trained and mentored bar staff in cocktail preparation and customer interaction techniques.
  • Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
  • Created seasonal drink menus based on trends, enhancing customer experience and engagement.

Bartender

Misty Blue Lounge
01.2000 - 12.2005
  • Crafted diverse cocktails and beverages in fast-paced environment, ensuring customer satisfaction.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Provided exceptional service, actively engaging with patrons to enhance their experience.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Pharmacy Technician

National School Technology
Miami, FL
05.2003

ABC Bartending
Miami, FL
03.2000

Associate

Miami Dade College
Miami, FL
04.1992

Miami Killian Senior High
Miami, FL
06.1991

Skills

  • Troubleshooting skills
  • Safety awareness
  • OSHA
  • Construction management

Timeline

Assistant Manager

Pub 52
01.2021 - 12.2024

Manager

Lulus
01.2020 - 12.2021

Bar Manager

Blue Jeans Lounge
01.2005 - 12.2007

Bartender

Misty Blue Lounge
01.2000 - 12.2005

Maintenance Technician

Jose Ruiz
06.1990 - Current

Pharmacy Technician

National School Technology

ABC Bartending

Associate

Miami Dade College

Miami Killian Senior High

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Erik Enver Torres