ERIK F. REAGAN
Santa Cruz,CA
Summary
Results-driven, customer experience-centered manager with 14+ years in retail management and supervisory positions. Responsible for all aspects of operations, customer-service programs, contracts management, talent search, training of staff, implementing promotional and marketing strategies. Diplomatic and tactful with customers and vendors at all levels. Accustomed to handling sensitive, confidential records, flexible and versatile – able to maintain a sense of humor under pressure. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
25
25
years of professional experience
Work History
Assembly Line Production Worker
Santa Cruz Bicycles
05.2022 - 04.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Field Sales Consultant
Sun Run Solar
02.2016 - 03.2020
- Responsible for sales pre-installations in the South Bay
- Cold lead prospect generation
- Involved wit Costco Lead Participation program
- Increased sales revenue by developing and maintaining strong client relationships.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented educational pitches detailing financial savings
Store Manager
Go Wireless
- 12.2015
- Managed a top producing Verizon retail store, including hiring, and training retail staff
- Developing competitive sales and marketing programs to attract new retail and commercial clients, providing high-value customer service programs to new as well as existing clients while simultaneously competing with other wireless providers in proximity to the location
Store Manager
North Pacific Cellular
06.2001 - 05.2011
- Managed an established a Verizon retail store for new primary location, including hiring, and training retail staff
- Developing competitive sales and marketing programs to attract new retail and commercial clients
Store Manager
The Village
09.1999 - 05.2001
- Managed a skate/snowboard retail location
- Responsible for employee’s scheduling, purchasing, product placement and display design
Education
GED -
Santa Cruz High School
Santa Cruz, CA05.1997
Skills
- Retail Management
- Team-building/Training
- Loss Prevention
- In-Store Promotions
- Inventory Management
- Performance Management
- Quality Control Analysis
- Staff Mentoring
- Retail Operations
- Process Monitoring
References
References upon request
Timeline
Assembly Line Production Worker
Santa Cruz Bicycles
05.2022 - 04.2024
Field Sales Consultant
Sun Run Solar
02.2016 - 03.2020
Store Manager
North Pacific Cellular
06.2001 - 05.2011
Store Manager
The Village
09.1999 - 05.2001
Store Manager
Go Wireless
- 12.2015
GED -
Santa Cruz High School
Accomplishments
- Supervised team of 10 staff members.
- Achieved sales results through effectively helping with additional sales trainings.
- Resolved product issue through consumer testing.
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