Erik James Hubbard
Elk Grove,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
6
6
years of professional experience
Work History
General Manager
24 Hour Fitness
07.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
24 Hour Fitness
02.2022 - 07.2023
- Responsible for improving efficiency and increasing departmental profits while managing the businesses overall operations
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales and Service Manager
24 Hour Fitness
03.2021 - 02.2022
- Responsibilities are to create strong teams that are able to meet and exceed business standard for customer service, increasing net member base, and creating revenue while supporting General Manager in club maintenance and corporate focus activities.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales and Service Manager
24 Hour Fitness
01.2020 - 03.2021
- Responsibilities are to create strong teams that are able to meet and exceed business standard for customer service, increasing net member base, and creating revenue while supporting General Manager in club maintenance and corporate focus activities.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Sales Expert Supervisor
24 Hour Fitness
03.2019 - 01.2020
- Responsibilities were to lead team in customer service and club maintenance duties, creating an excellent environment for members, while leading in club sales and member base growth
- Created and implemented sales strategies to successfully meet company targets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
Customer Service Expert
24 Hour Fitness
08.2017 - 03.2019
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High school diploma -
Rio Americano High School
Sacramento, CA2013
Bachelor of Science - Kinesiology
California State University - Sacramento
Sacramento, CACertified Emergency Medical Technician (EMT/Medic) -
Cosumnes River College
Sacramento, CA2018
Skills
- Business Administration
- P&L Management
- Account Management
- Expense Control
- Loss Prevention
- Performance Analysis
- Vendor Relationships
- Customer Relationship Management
- Schedule Management
- Process Automation
- Budget Analysis
- Staff Training/Development
Timeline
General Manager
24 Hour Fitness
07.2023 - Current
General Manager
24 Hour Fitness
02.2022 - 07.2023
Sales and Service Manager
24 Hour Fitness
03.2021 - 02.2022
Sales and Service Manager
24 Hour Fitness
01.2020 - 03.2021
Sales Expert Supervisor
24 Hour Fitness
03.2019 - 01.2020
Customer Service Expert
24 Hour Fitness
08.2017 - 03.2019
High school diploma -
Rio Americano High School
Bachelor of Science - Kinesiology
California State University - Sacramento
Certified Emergency Medical Technician (EMT/Medic) -
Cosumnes River College
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