Erikka Crooms
Chandler,AZ
Summary
Goal-driven, dynamic Human Resources Generalist professional with 20 years of experience in pharmaceutical, healthcare, and insurance. Highly analytical and process-oriented Human Resources Generalist with current in-depth knowledge of HRIS databases and benefits administration software.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Benefit Analyst
Maricopa County
Phoenix, AZ
02.2022 - Current
- Performed comprehensive research and analysis on complex issues and projects
- Conduct compliance research on Benefits and Wellness issues, policies, legislation, and internal and external factors
- Prepares and presents utilization cost and trend analysis reports
- Monitors all benefits plans, integration/eligibility files, and services provided for effectiveness using research and analysis
- Established alternatives and provide recommendations to management
- Tracks and organizes information, data, and statistics decreasing HR errors
Provider Relations Specialist
Bright Healthcare
Rockford, Tempe, AZ
11.2021 - 02.2022
- Managing flow of all current provider communications, services, issue resolution, and data management
- Validated Provider development and contracting
- Proficiency with Microsoft Office 365 suite and Claims Processing
- Initiated proactive identification and closure of network gaps as well as the development of performance reports
- Possessing strong business acumen and professionalism
Managed Care Coordinator, Pharmacists
Centene, 1850 W Rio
Salado, Tempe, AZ
10.2016 - 01.2019
- Accurately verifies eligibility, timeliness, accuracy, and totality of coverage determination cases
- Inaugurate communication to provide updates on case disposition of coverage determinations
- Initiates implementation of healthcare initiatives and specific strategies that improve quality and outcomes of care for Members
Education
Bachelor of Science - Applied Business Management
Grand Canyon University
Phoenix, AZ10.2021
Pharmacy Technician License -
AZ Board of Pharmacy
Nationwide03.2017
Skills
- Managing time wisely
- Multitasking
- Demonstrating cognitive flexibility and emotional intelligence
- Analyzing information & extracting important information
- Superb communication & interpersonal skills
- Extremely organized and detailed oriented
- Exceptional computer skills
Certification
SHRM
Timeline
Benefit Analyst
Maricopa County
02.2022 - Current
Provider Relations Specialist
Bright Healthcare
11.2021 - 02.2022
Managed Care Coordinator, Pharmacists
Centene, 1850 W Rio
10.2016 - 01.2019
Bachelor of Science - Applied Business Management
Grand Canyon University
Pharmacy Technician License -
AZ Board of Pharmacy
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