Erikka Michaels
Las Vegas
Summary
Account Executive with a proven track record at Rectangle Health, excelling in customer relationship management and contract negotiation. Consistently surpassed sales targets by identifying new business opportunities and fostering strong client partnerships. Expert in Sales Force, leveraging organization and communication skills to enhance client satisfaction and drive revenue growth.
Overview
2024
2024
years of professional experience
Work History
Account Executive
Rectangle Health
- Cultivated strong client relationships through effective communication and follow-up strategies.
- Exceeded quota consistently in a fast-paced sales environment
- Managed contract negotiations, aligning client expectations with company goals for optimal outcomes.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed dozens of accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Expert in Sales Force
Sales Representative
American Income Life Insurance Company
06.2012 - 06.2023
- Assisted customers in identifying life, accident, and supplemental health insurance needs
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, referrals, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Gold Club Member- exclusive status with over $50,000 in insurance premium sold in one month
Regional Manager
American Income Life Insurance Company
08.2014 - 12.2018
- Led regional sales teams to achieve performance targets and improve overall productivity.
- Developed training programs for new agents to enhance product knowledge and sales techniques.
- Analyzed market trends to identify growth opportunities within the regional territory.
- Mentored junior managers in leadership skills and effective team management practices.
- Evaluated performance metrics to drive continuous improvement in sales outcomes and customer service standards.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Identified potential hires and conducted a 5-step interview process
- Established and maintained operational standards for 2 locations.
Education
Bachelor of Arts -
University of Redlands
Redlands, CA05.2012
Skills
- Customer relationship management
- Sales strategy development
- Contract negotiation
- Account management
- Organization
- Cold calling
- Sales Force
- Pipeline Management
- Referrals
- Merchant processing
- HIPAA/ OSHA regulations
- Life/health insurance
- Software
- Assumptive Sales
- Patient engagement
- Healthcare technology
- Fintech
- Financial statement analysis
- Dental software
- Health Insurance virtual credit card processing
- Developing Partnerships
- Integrations
Timeline
Regional Manager
American Income Life Insurance Company
08.2014 - 12.2018
Sales Representative
American Income Life Insurance Company
06.2012 - 06.2023
Account Executive
Rectangle Health
Bachelor of Arts -
University of Redlands