Erikka Solter

• Performed high quality specimen processing and laboratory testing
• Assured all specimen slides were accounted for and placed in the correct order prior to sending them to the Pathologists for diagnostic review.
• Managed block filing on a daily basis
• Monitored and performed quality control requirements on temperatures and reagents on processing equipment.
• Maintained and strictly adhered to established safety protocols and guidelines.
• Demonstrated effective verbal and written communications to Pathologists, Clients and Co-Workers.

• Retrieved and scanned client paperwork with testing and patient information from processing technicians in a timely for performed laboratories reviews for clients
• Reviewed all scanned paperwork to locate inconsistencies such as missing or incorrect tests ordered and mismatching patient demographics
• Reviewed all manual test requisitions ensuring all patient demographics, client information, and test information were entered correctly into the Cerner Millennium program
• Answered questions from processing technicians in an effective and professional manner
• Communicated well with team members to create a cohesive and positive work envirnonment
• Communicate well with other team members to create a cohesive and positive work environment

• Conducted complete reviews on domestic and international shipments from clients
• Verified patient demographics from the samples received to Client's paperwork and transferred information into Computer Operating System.
• Ordered requested tests and forwarded sample(s) to the correct lab.
• Used technical problem solving skills and resolved issues such as; missing samples, incorrect sample types, mismatched patient's demographics

• Converted addresses into bar codes that can be scanned and sorted by automated equipment.
• Inputted addresses into software to ensure completed delivering process.

Fulfilled and shipped requested retail and corporate orders for gift cards and gift certificates to customers and hotels.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.