Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erik L. Brown

Westchester,Illinois

Summary

Transportation professional well-prepared for supervisory responsibilities. Proven history of managing bus operations, enhancing safety protocols, and improving route efficiency. Known for fostering team collaboration and adapting to dynamic environments. Exceptional organizational skills and proactive approach to problem-solving. Developed strong leadership and organizational skills in fast-paced transportation environment. Implemented effective safety protocols and managed daily operations to ensure smooth and efficient service. Looking to transition into new field where these transferrable skills can drive success and innovation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Clerk (Pool)

Chicago Transit Authority, CTA
06.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Supervisor (Pool)

Chicago Transit Authority
02.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Bus Operator

Chicago Transit Authority
12.2008 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Received commendations for exceptional customer service and professionalism during interactions with passengers.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Accepted and processed fares.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Maintained full understanding of local roads and traffic patterns.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported customers to and from Location.
  • Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.

Education

Oak Park River Forest
Oak Park Il.

Skills

  • Quality assurance
  • Customer Relations
  • Tracking tasks
  • Documentation and paperwork
  • Relationship building
  • Staff Development
  • Local area knowledge

Certification

Certified in TOPS Computer Software

Timeline

Clerk (Pool)

Chicago Transit Authority, CTA
06.2024 - Current

Supervisor (Pool)

Chicago Transit Authority
02.2024 - Current

Bus Operator

Chicago Transit Authority
12.2008 - Current

Oak Park River Forest

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Erik L. Brown