Erik-Michael Moor
Waterford,MI
Summary
Motivated and disciplined Fire Academy graduate with hands-on experience and providing critical support in high-pressure situations. Demonstrates strong teamwork, situational awareness, and commitment to public safety. Proven background in customer service, bringing excellent communication skills, empathy, and professionalism to every interaction. Eager to contribute to a fire department's mission with a strong work ethic, adaptability, and a passion for serving the community.
Overview
8
8
years of professional experience
Work History
Store Manager
Castle Wine & Spirits
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Technician
Penske Vehicle Services
10.2021 - 10.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Read service procedures as written by the OEM service engineers
- Access and utilize OEM systems for software flashing, labor guides, service procedures
- Evaluate repairs and diagnose issues when repairing a vehicle
- Possess complete variety of automotive tools and some specialty tools
- Eye for inspecting incoming and outgoing vehicles
- Test drive skills and functionality vehicle tests
- Ability to document any additional issues found and inform the Team Leader/Manager in a timely manner
- Interact and communicate effectively and professionally with client team
- Ability to work independently and off-site with minimal resources in a variety of conditions
- Maintain a clean workstation and work environment
Inventory Specialist
High Tread Tires
12.2020 - 10.2021
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Detail Manager
Carsmetology
02.2019 - 12.2020
- Oversaw inventory, equipment maintenance and bay cleaning.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Trained detail team to deliver best possible service to customers with quality work.
- Managed team of 4-10 personnel focused on providing expert detailing services to all customers.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Tracked income, labor and expenses via spreadsheets and generated weekly reports.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Stocker, Cashier
Windmill Market
08.2017 - 02.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Alternated goods in inventory by observing first-in and first-out approach.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Education
NREMT - EMS
Oakland Community College
Auburn Hills, MIFire Academy - Fire Academy
Oakland Community College
Auburn Hills, MI05.2025
High School Diploma -
Waterford Mott High School
Waterford, MI05.2019
Skills
- Quality Control
- Firefighting and structural firefighter operations
- Hazardous materials identification
- Rescue operations
- Forcible entry operations
- SCBA usage and inspection
- Water supply systems
- ICS understanding
- Physical fitness
- Problem solving
- Component Replacement
- System Troubleshooting
- Equipment Repair
- Issue Analysis
- OSHA Compliance
- Environmental Compliance
- Customer Service
- Operations Monitoring
- Equipment Maintenance
- Troubleshooting and Diagnostics
- Power Tools and Equipment
- Extensive Organizational Skills
- Mechanical Knowledge
- Written/Verbal Communication
- Relationship Building
- Multitasking and Organization
- Performance Improvement
- Repair Services
- Maintenance and Repairs
- Works Well Under Pressure
- Vehicle Inspections
- Vehicle Test Drives
- Quality Assurance
- Defective Parts Disassembly
Hobbies
- Going to the gym
- Football
- Hockey
- Continuing education
- Spending time with family
- Passion for cars
- Fishing
Timeline
Store Manager
Castle Wine & Spirits
10.2024 - Current
Technician
Penske Vehicle Services
10.2021 - 10.2024
Inventory Specialist
High Tread Tires
12.2020 - 10.2021
Detail Manager
Carsmetology
02.2019 - 12.2020
Stocker, Cashier
Windmill Market
08.2017 - 02.2019
High School Diploma -
Waterford Mott High School
NREMT - EMS
Oakland Community College
Fire Academy - Fire Academy
Oakland Community College
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