Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIK S. Villaflor

1539 Tavern Rd Apt 106 Alpine City

Summary

Customer-centered Bellman offering [Number] years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy, and professionalism. Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.

Overview

41
41
years of professional experience

Work History

Bellman

Viejas Casino & Resort
03.2018 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Sales Associate for Supermarkets

Global Noble International Incorporation
01.2005 - 12.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Route Salesman

Jaka Distribution Incorporation
03.2000 - 11.2004
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Maintained accurate inventory records, ensuring timely product replenishment for customer needs.
  • Monitored competitor activity within assigned territory to maintain competitive edge.
  • Demonstrated adaptability by adjusting routes or schedules as needed due to unforeseen circumstances or changes in priorities.

Warehouse Lead

Norville Garments In
01.1984 - 12.1998
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.

Education

Bachelor of Science - Business Management

Philippines Christian University
Philippines
11.1987

Bachelor of Science - Business Management

San Beda College
Philippines
06.1984

Skills

  • Team player mentality
  • Reliability and punctuality
  • Shipping and receiving
  • Local directions
  • Hotel operations understanding
  • Guest Services
  • Guest Relations

Timeline

Bellman

Viejas Casino & Resort
03.2018 - Current

Sales Associate for Supermarkets

Global Noble International Incorporation
01.2005 - 12.2010

Route Salesman

Jaka Distribution Incorporation
03.2000 - 11.2004

Warehouse Lead

Norville Garments In
01.1984 - 12.1998

Bachelor of Science - Business Management

Philippines Christian University

Bachelor of Science - Business Management

San Beda College

Similar Profiles

CREATE PROFILE
ERIK S. Villaflor