Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eriksha Robles-DeJesus

Buffalo,NY

Overview

5
5
years of professional experience

Work History

Substitute Teacher

Gateway Longview
Buffalo, NY
10.2023 - Current
  • Graded student assignments and exams and discussed results.
  • Collaborated with other teachers to ensure student success.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Encouraged positive behavior among students through effective communication techniques.
  • Organized lesson plans and activities for students.
  • Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Monitored student progress throughout the day.
  • Answered student questions about course concepts.

CNA

C&T Homecare Services LLC
Buffalo, NY
05.2022 - Current
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Transported residents within the facility as needed.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Administered medications.
  • Answered patient call lights promptly and responded to requests appropriately.

Internship Student

Buffalo Police Department
Buffalo, NY
10.2022 - 04.2023
  • Supported sworn officers by taking police reports regarding minor incidents from citizens.
  • Wrote detailed arrest and accident reports.
  • Maintained composure to transmit complete and accurate information to public safety and medical personnel.
  • Attended court hearings to observe proceedings related to criminal cases.
  • Participated in training exercises designed to reinforce knowledge of law enforcement techniques.
  • Accompanied officers on ride-alongs through high-crime neighborhoods in order to gain an understanding of the area's dynamics.
  • Answered calls and evaluated emergency situations.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Responded to calls for service from citizens, providing information or assistance as necessary.
  • Helped sworn and civilian personnel with essential non-emergency tasks.

Department Manager

Wegmans
Buffalo, NY
03.2019 - 08.2020
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Enforced safety rules and other policies to protect employees and minimize company liability.

Education

Bachelor of Science - Criminal Justice

Medaille University
Buffalo, NY
07-2023

Skills

  • Speak second language
  • Customer Service
  • Communication
  • Team Work
  • Leadership

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Substitute Teacher

Gateway Longview
10.2023 - Current

Internship Student

Buffalo Police Department
10.2022 - 04.2023

CNA

C&T Homecare Services LLC
05.2022 - Current

Department Manager

Wegmans
03.2019 - 08.2020

Bachelor of Science - Criminal Justice

Medaille University

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Eriksha Robles-DeJesus