Erik Smith

• Coordinated care plans with healthcare providers to ensure patient needs met efficiently.
• Streamlined case management processes to enhance service delivery and improve patient outcomes.
• Assisted patients in navigating healthcare systems and accessing necessary resources effectively.
• Developed training materials for new staff on case coordination protocols and best practices.

• Ensured packages were sealed properly.
• Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
• Assisted in loading delivery trucks with prepared packages. 
• Inspected product load for accuracy and safely transported it around the warehouse.
• Used scanners to track parcel information such as condition or receipt.

Performed the daily commute of students while keeping good communication with school officials and parents of said students.

• Directed the installation of improved work methods and procedures to achieve agency objectives.
• Upheld food safety standards at all times.
• Received food orders from patients and families, and explained offerings.
• Served as liaison between management, clinical staff and the community.

• Developed, implemented and monitored programs to maximize customer satisfaction.
• Supervised total department call volume of 100 per day.
• Provided a high level of product and leadership support to representatives and clients.
• Interviewed, hired and trained new quality customer service representatives.
• Filled out documentation and logs each day and created weekly reports detailing activities.
• Addressed negative customer feedback immediately.
• Managed a team of [10-15] sales specialists that contacted partners through phone calls, emails, mailings, faxes and seminars to communicate initiatives with the company. 

• Performed clerical and administrative duties like taking messages and transferring calls.
• Trained new hires and led a team of 10-15 telemarketers.
• Provided customers with knowledgeable and timely responses to their questions and concerns.
• Helped new telemarketers learn best practices, communication strategies and performance standards.
• Broke down objections using friendly, persuasive strategies.