Erikson Gonzalez
Los Angeles,CA
Summary
Highly inspired and effective in putting strategic plans into practice to increase sales and profitability. acknowledged for exceeding performance standards in customer service and operations. Capable of inspiring, educating, and growing team members to maximize profits in a fiercely competitive setting. Outstanding writer and speaker with a proven track record of building relationships and achieving objectives.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
La Nonna Inc.
Los Angeles, CA
07.2022 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
Cashier Team Lead
La Nonna Inc
Los Angeles, CA
02.2020 - 06.2022
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Analyzed sales data reports to identify trends in customer buying habits.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Managed scheduling, payroll, and time off requests for team members.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Offered additional products or services to enhance customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
English-as-a-Second-Language Education
Algonquin College
Ottawa, CA12-2019
Bachelor of Science - Civil Engineering
UNIVERSIDAD DE PANAMA
PANAMA CITY, PA07-2018
MBA - Business Administration And Management
Santa Monica College
Santa Monica, CASkills
- Leadership
- Microsoft Office skills
- Organized
- Problem-solving skills
- Effective Communication
- Conflict Resolution
- Training and mentoring
- Workforce management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Driver's license
- Google Project Management: Professional Certificate
- Google Digital Marketing & E-commerce Professional Certificate
- IBM Data Engineering Professional Certificate
Timeline
General Manager
La Nonna Inc.
07.2022 - Current
Cashier Team Lead
La Nonna Inc
02.2020 - 06.2022
English-as-a-Second-Language Education
Algonquin College
Bachelor of Science - Civil Engineering
UNIVERSIDAD DE PANAMA
MBA - Business Administration And Management
Santa Monica College
- Driver's license
- Google Project Management: Professional Certificate
- Google Digital Marketing & E-commerce Professional Certificate
- IBM Data Engineering Professional Certificate
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