Erik Tyler Holland
Capitan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Albertson
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Cashier Supervisor
Allsups Convience Store
06.2023 - 01.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Driver's Assistant
Humane Society Of Lincoln County
02.2023 - 06.2023
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Lifted and carried packages weighing up to 100-150 pounds.
- Secured products on truck with use of straps, load bars, and bulkhead attachment points.
- Prevented damage to packages and products by correctly securing loads.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Strapped items down over protective padding to secure throughout transportation.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Kennel Technician Supervisor
Humane Society Of Lincoln County
07.2021 - 06.2023
- Coordinated volunteer programs, recruiting passionate individuals who contributed valuable support to our daily operations.
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Improved kennel efficiency by implementing new cleaning and maintenance protocols.
- Contributed to higher adoption rates by working closely with shelter staff to match animals with suitable adopters.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
- Conducted regular evaluations of kennel technician performance, providing constructive feedback and offering professional development opportunities as needed.
- Participated in community outreach events to promote responsible pet ownership and raise awareness about available services at our facility.
- Promoted a positive work culture among kennel technicians, fostering teamwork and commitment to the highest standards of care for all animals in our facility.
- Collaborated with the veterinary team to ensure proper medical care for all animals in the facility.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education
No Degree - CDL Class A
Eastern New Mexico University - Ruidoso
Ruidoso, NM08.2024
High School Diploma -
Trinidad High School
Trinidad, CO04.2010
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Customer Relations
- Training and mentoring
- Teamwork and Collaboration
Timeline
Customer Service Manager
Albertson
01.2024 - Current
Cashier Supervisor
Allsups Convience Store
06.2023 - 01.2024
Driver's Assistant
Humane Society Of Lincoln County
02.2023 - 06.2023
Kennel Technician Supervisor
Humane Society Of Lincoln County
07.2021 - 06.2023
No Degree - CDL Class A
Eastern New Mexico University - Ruidoso
High School Diploma -
Trinidad High School
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