Erin Adams
PAR Excellence Systems
Cincinnati,USA
2
Languages
11
years of professional experience
Experienced technical program manager with a proven track record of successfully delivering complex projects on time and within budget. Skilled in leading cross-functional teams and implementing strategic initiatives for business growth.
Work History
Government Technical Support Supervisor
4 Years 11 Months- Led team of technical support specialists, assisting government agencies with technical issues.
- Facilitated training sessions and workshops to elevate team's technical skills and knowledge.
- Developed and implemented new processes to improve efficiency and customer satisfaction.
- Conducted training sessions and workshops to enhance team's technical skills and knowledge.
- Collaborated with cross-functional teams to develop and implement technical solutions.
- Coordinated with cross-functional teams to create and deploy technical solutions.
- Developed and maintained documentation for systems, processes, and best practices.
- Conducted detailed data analysis to identify trends and insights for improved decision making.
Government Technical Support Specialist
1 Year 6 Months- Maintained secure access to US government systems to facilitate efficient operations.
- Logged interactions to facilitate follow-up and improve data reporting accuracy.
- Provided timely and effective troubleshooting for software and hardware issues.
- Managed and prioritized incoming support tickets to meet SLA requirements.
- Conducted software and hardware installations, upgrades, and maintenance for end users.
- Managed and prioritized incoming support tickets, ensuring compliance with SLA requirements.
- Provided training and guidance on new technology applications for government employees.
- Trained and guided government employees on new technology applications to enhance user adoption.
- Logging interactions for follow-up and data reporting purposes.
Implementation Specialist
3 Years- Coordinated with sales on prospective purchases and installations of PAR productions to align client needs with solutions.
- Trained employees on new technologies, increasing adoption rates and user satisfaction.
- Collaborated with cross-functional teams to ensure smooth project execution and client satisfaction.
- Resolved technical issues and provided ongoing support for clients, ensuring seamless operations.
- Coordinate with sales for any prospective purchases and installations of PAR productions.
- Resolved technical issues and provided ongoing client support to maintain seamless operations and enhance user experience.
Inventory/Instrument Specialist
8 Months- Managed inventory levels and ordered supplies to meet operational needs, ensuring availability of critical resources.
- Maintained instrument calibration and performed routine inspections, supporting adherence to quality control standards.
- Conducted thorough inventory audits and reconciliations, verifying accuracy and compliance with regulatory requirements.
- Managed inventory levels and ordered supplies to meet operational needs efficiently.
Supply Distribution Technician
1 Year 7 Months- Managed inventory and maintained stock levels, supporting seamless supply distribution.
- Collaborated with team members to coordinate timely and accurate distribution of supplies.
- Collaborated with team members to ensure timely, accurate distribution of supplies.
- Conducted routine inspections, ensuring adherence to safety regulations and standards.
Education
HS Diploma
- Psychology
No degree obtained.
Skills
Project management
Team leadership
Technical collaboration
Data analysis
Troubleshooting
Risk mitigation
AWS
Azure
SQL
Cybersecurity protocols
Query optimization
Client relationship management
LANGUAGES
English | native
Spanish | elementary
Timeline
Government Technical Support Supervisor
PAR Excellence Systems
09.2021 - CurrentRead More
Government Technical Support Specialist
PAR Excellence Systems
03.2020 - 09.2021Read More
Inventory/Instrument Specialist
St. Elizabeth Healthcare
01.2019 - 09.2019Read More
Implementation Specialist
PAR Excellence Systems
03.2017 - 03.2020Read More
Supply Distribution Technician
The Christ Hospital
08.2015 - 03.2017Read More
University of Cincinnati
from Psychology
Read More
Purcell Marian High School
HS Diploma
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