Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Alessio

Yakima

Summary

Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities. I also have excellent communication skills and the ability to to motivate and lead teams toward common goals and take pride in doing so.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Panera Bread
04.2021 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Catering and Sales Manager

The Red Lion Hotel
06.2018 - 04.2021
  • Conducted comprehensive market research to identify new business opportunities and expand clientele base.
  • Developed strong relationships with clients, vendors, and team members to ensure successful event outcomes.
  • Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
  • Managed high-profile events, ensuring seamless execution and exceeding client expectations.

Team Lead Captain

MOD Pizza
06.2015 - 05.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Assisted in recruitment to build team of top performers.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Certified in Hospitality - Hospitality And Business Managment

Yakima Valley Community College
Yakima, WA
06-2010

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Performance coaching
  • Operational excellence
  • Motivational
  • Team leadership
  • Employee coaching and mentoring
  • Problem resolution

Certification

  • Servsafe Certificate
  • Valid food Handlers card
  • Certified in Hospitality and Business Management


Timeline

Team Leader Manager

Panera Bread
04.2021 - Current

Catering and Sales Manager

The Red Lion Hotel
06.2018 - 04.2021

Team Lead Captain

MOD Pizza
06.2015 - 05.2018

Certified in Hospitality - Hospitality And Business Managment

Yakima Valley Community College

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Erin Alessio