Hi, I’m
Erin Alexander
Savage,MN
Summary
Reliable Warehouse Assistant with 4 years of experience in shipping, receiving and inventory operations. Excellent record of accurate product counts and product staging. Dedicated to accurate record-keeping, and timely issue resolution. Establishes positive relationships with carriers and representatives through communication and coordination skills. Looking to find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Fury Ford
Service Advisor
04.2023 - Current
Job overview
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Precision Lens
Warehouse Inventory Specialist
10.2018 - 04.2023
Job overview
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Drafted and managed work and shipping orders, and shipping route materials for accurate and compliant recordkeeping.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using DPS to update system.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted research to address shipping errors and packaging mistakes.
- Improved efficiency with quick and accurate loading of boxes.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Simplified shipping and receiving processes for improved workflow.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Frito Lay
Merchandiser
07.2017 - 09.2018
Job overview
- Collaborated with store managers to determine best placement for merchandise displays.
- Developed merchandising strategy to efficiently move overstock.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Created visual displays to highlight new and featured products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style, and color.
- Inspected merchandise for quality and arranged proper display location on floor.
The Home Depo
Delivery Coordinator
05.2014 - 07.2017
Job overview
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
Michaels
Overnight Stock Associate
07.2013 - 07.2014
Job overview
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Normandale Community CollegeMinneapolis, MN
Bachelor of Arts from Business Administration
2024
Normandale Community CollegeMinneapolis, MN
Associate of Arts from Psychology/Sociology
05.2015
Burnsville High SchoolBurnsville, MN
High School Diploma
06.2013
Skills
- Effective Working Relationships
- Shipping
- Warehouse Organization
- Inventory and Supply Control
- Prioritization
- Customer Satisfaction
- Part Number Management
- Operational Efficiency
- Idea Brainstorming
- Data Accuracy
- Personal Initiative
- Handling Customer Complaints
Timeline
Service Advisor
Fury Ford
04.2023 - Current
Warehouse Inventory Specialist
Precision Lens
10.2018 - 04.2023
Merchandiser
Frito Lay
07.2017 - 09.2018
Delivery Coordinator
The Home Depo
05.2014 - 07.2017
Overnight Stock Associate
Michaels
07.2013 - 07.2014
Normandale Community College
Bachelor of Arts from Business Administration
Normandale Community College
Associate of Arts from Psychology/Sociology
Burnsville High School
High School Diploma
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