Erin Allor
Dundee,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Proven achiever with extensive experience at Bohl Equipment Company, adept in customer communication and analytical thinking. Elevated sales and service satisfaction through innovative problem-solving and efficient recordkeeping. Skilled in streamlining processes and enhancing productivity, achieving significant improvements in client relations and operational efficiency.
Overview
18
18
years of professional experience
Work History
Sales Coordinator
Bohl Equipment Company
07.2021 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Service Coordinator
Bohl Equipment Company
11.2006 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Education
High School Diploma -
Britton-Macon
Britton06.1991
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Analytical Thinking
- Recordkeeping
- Issue Resolution
- Schedule Management
- Scheduling
- Customer Service
- Records Management
- Complex Problem-Solving
Timeline
Sales Coordinator
Bohl Equipment Company
07.2021 - Current
Service Coordinator
Bohl Equipment Company
11.2006 - Current
High School Diploma -
Britton-Macon
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