Erin Andersen
Omaha,Nebraska
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
Account Manager
Aureus Medical Group - Nursing Division
08.2007 - Current
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Routinely averaged 4.5 out 5 on customer satisfaction surveys
- Developed and implemented strategies to increase client retention.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built credibility and trust to influence client's buying decisions.
- Enhanced customer satisfaction, delivering personalized service and addressing concerns promptly.
Residential Director
Youth Care And Beyond
02.2005 - 07.2007
- Managed over 20 staff and streamlined operations by effectively managing staff schedules, budgets, and resources for optimal efficiency.
- Reduced staff turnover rates by fostering a positive work environment through team-building exercises and regular performance feedback.
- Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
- Collaborated with healthcare professionals to create customized care plans that addressed each resident''s unique needs.
Education
Bachelor of Arts - Psychology
University of Nebraska At Kearney
Kearney, NEMaster of Arts - Human And Family Services
Bellevue University
Bellevue, NESkills
- Client Relationship Management
- Converting Leads
- Vendor Relations
- Team Training
- Goal-Oriented
- Staff Management
Timeline
Account Manager
Aureus Medical Group - Nursing Division
08.2007 - Current
Residential Director
Youth Care And Beyond
02.2005 - 07.2007
Bachelor of Arts - Psychology
University of Nebraska At Kearney
Master of Arts - Human And Family Services
Bellevue University
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