Erin Anderson
Lancaster
Summary
Detail-oriented Administrative Professional and U.S. Navy Veteran with 15+ years of experience supporting executives, teams, and customers in government, housing, and transportation environments. Skilled in managing calendars and documentation, maintaining accurate records, coordinating projects and logistics, and providing high-level customer and employee support. Known for professionalism, strong communication, and the ability to handle confidential information and high-volume workloads with accuracy and discretion. Seeking administrative roles where I can support day-to-day office operations and improve efficiency.
Loan professional known for high standards and results-driven approach. Proven experience in managing loan applications and providing critical back-office support in fast-paced environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in loan documentation, customer interaction, and compliance adherence.
Overview
10
10
years of professional experience
Work History
Loan Assistant / Customer Service Representative
Small Business Administration (SBA)
09.2023 - Current
- Provide administrative and customer support for disaster relief loan applicants, including answering inquiries by phone and email and tracking case status.
- Collect, organize, and upload supporting documents; maintain electronic files and records in multiple systems.
- Review applications and documentation for completeness and accuracy, following detailed procedures and guidelines.
- Coordinate with internal departments and external partners to move applications through the process.
- Key Achievements:
- Processed over 3,000 economic relief loan applications with 100% data accuracy.
- Selected for hire by SBA due to demonstrated excellence and reliability while previously supporting SBA as a FEMA reservist.
Emergency Management Reservist (Administrative & Program Support)
Federal Emergency Management Agency (FEMA)
04.2018 - Current
- Provide administrative and logistical support during disaster operations, including scheduling survivor appointments, updating case notes, and preparing reports.
- Maintain accurate records of assistance provided, ensuring data is entered correctly into centralized systems.
- Explain program rules and next steps to survivors in clear, simple language; handle sensitive conversations with empathy and professionalism.
- Coordinate with multiple agencies, vendors, and team members to keep services and resources organized and on schedule.
- Key Achievements:
- Led small teams of up to 10 staff while tracking daily tasks, assignments, and documentation.
- Assisted more than 10,000 survivors with navigating complex processes during high-stress situations.
Case Specialist / Maintenance Mechanic
Dallas Housing Authority
04.2016 - 08.2018
- Performed front-line administrative work for HUD housing programs, including intake, documentation, data entry, and records maintenance.
- Assisted applicants and residents with forms, explained program requirements, and responded to questions by phone.
Education
Associate of Science - Social Work
University of Phoenix
Online 06-2028
Skills
- Administrative & Clerical Support
- Calendar & Meeting Coordination
- Records & File Management
- Data Entry & Database Updates
- Customer & Client Service
- Policy & Procedure Compliance
- HR Onboarding & New-Hire Support
- Document Review & Quality Control
- Cross-Functional Team Support
- MS Office (Word, Excel, Access, PowerPoint, SharePoint, Teams, Outlook)
Timeline
Loan Assistant / Customer Service Representative
Small Business Administration (SBA)
09.2023 - Current
Emergency Management Reservist (Administrative & Program Support)
Federal Emergency Management Agency (FEMA)
04.2018 - Current
Case Specialist / Maintenance Mechanic
Dallas Housing Authority
04.2016 - 08.2018
Associate of Science - Social Work
University of Phoenix