Erin Andrews
Glenpool,OK
Summary
Technical Support Specialist bringing 100 plus calls in delivery of optimal customer service for comprehensive help desk expertise for AT&T. Capable communicator, adept at engaging customers, identifying issues, troubleshooting and simplifying steps to resolve customer issues.
Highly skilled experienced in helping customers for what ever need the are asking. Correcting problems with computer and phone systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.
Multitasking is also one of my highest skills. I know when an emergency is happening and apple to take charge. I remain calm in getting the job done safely and skillfully.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant/Veterinary Receptionist
Western Veterinarian Partners
Tulsa, OK
06.2023 - Current
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Provided emotional support to pet owners during difficult times.
- Educated clients on proper animal health care routines.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Level 3 Vet Assistant
Woodland West Animal Hospital
Tulsa, OK
08.2020 - Current
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in examining animals.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Released patients to owners with care directions from veterinary staff.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Communicated with veterinarians and staff members to maintain patient flow.
- Administered immunizations, Vaccinations and other medications to animals as prescribed by veterinarians.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Technical Support Specialist
AT&T
Tulsa , OK
11.2017 - 05.2019
- Multi tasked across systems and applications and resolved broad range of technical issues
- Configured new employee work stations, including all hardware, software and peripheral devices
- Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals
- Authored user guides, mechanical documents, instructions, maintenance and software manuals, catalogs, brochures and machinery safety standards utilizing the European safety standards application
- Documented and updated case notes for each customer and work order
- Handled over 100 plus technical support phone calls daily
- Documented repair processes and helped streamline procedures for future technical support actions
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise
Kennel Technician
Marina Vet
Tulsa, OK
10.2015 - 10.2017
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards
- Coordinated animal reproduction based on facility plans and individual animal factors such as age and receptiveness
- Unloaded and organized supplies and product inventory to maximize team efficiency
- Multi task in critical and noncritical situations
Education
Medicine (Pre-Medicine)
Oklahoma State University
Stillwater, OKSkills
- Proper Animal Restraint
- Post-surgical Monitoring
- Catheter placements and blood draw
- Gathering vital information and history
- Animal Feed Preparation
- Emergency Response
- Patient Recordkeeping
- Examination Room Oversight
- Remote desktop services and support
- Call center experience
- Troubleshooting
- Customer service
- Task prioritization
- Team oversight
- Operational support
- Staff training
- Mentoring and training
- Online learning
- Information technology
- Excellent problem solving skills
- Team leadership
- Equipment Sterilization
- Relationship Building
Timeline
Veterinary Assistant/Veterinary Receptionist
Western Veterinarian Partners
06.2023 - Current
Level 3 Vet Assistant
Woodland West Animal Hospital
08.2020 - Current
Technical Support Specialist
AT&T
11.2017 - 05.2019
Kennel Technician
Marina Vet
10.2015 - 10.2017
Medicine (Pre-Medicine)
Oklahoma State University
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