Erin Andrews
Cincinnati,OH
Summary
Dynamic leader with a proven track record at Belterra Park, excelling in operations management and customer service satisfaction. Skilled in staff training and development, with a demonstrated ability to enhance team performance and customer loyalty. Expertise in health code compliance and effective communication contributes to consistent sales growth and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Belterra Park
Cincinnati, USA
05.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Delivered in-depth training in customer-facing roles to promote strong team performance
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Identified team weak points and implemented corrective actions to resolve concerns
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Bartender & Server
Belterra Park
Cincinnati, USA
04.2016 - 05.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Developed new signature cocktails to support bar marketing brand and increase profits
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Greeted and maintained relationships with regular customers
Bartender
Toby Keith's Bar & Grill
Cincinnati, USA
09.2015 - 04.2016
- Recruited and trained 15+ bartenders and barbacks and scouted and auditioned performers for various special events
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up bar for operation, obtained cash bank and stocked service bar
Education
Associate of Business Management - Business Management And Advance Technology
University of Cincinnati
Cincinnati, OH05-2025
Skills
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Clear and effective communication
- Coaching and Mentoring
- Handling difficult customers
- Engaging personality
- Highly reliable
- Training and Onboarding
- Employee performance evaluations
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Task Delegation
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Product and service knowledge
- Cost Reduction
- Staff Management
- Employee performance evaluation
- Marketing knowledge
- Staff Training and Development
- Rewards program oversight
- Closing oversight
- Money Handling
- Customer rapport
- Sales Growth
- Orientating and training
- Financial Management
- Customer service and satisfaction
- Reporting and documenting
- Policy Enforcement
- Succession Planning
- Staff Development
- Performance reviewing
- Microsoft Office expertise
- Customer Relations
- Consulting
- Project management abilities
- Staff Supervision
- Team motivation
- Employee engagement
Affiliations
- Coach my sons select soccer team
- Been awarded the deans list every semester in school
Accomplishments
- Received team member of the month award
- Received team member of the year award
Certification
- Serve safe for food
- Serve safe for alcohol
Timeline
Assistant Manager
Belterra Park
05.2021 - Current
Bartender & Server
Belterra Park
04.2016 - 05.2021
Bartender
Toby Keith's Bar & Grill
09.2015 - 04.2016
- Serve safe for food
- Serve safe for alcohol
Associate of Business Management - Business Management And Advance Technology
University of Cincinnati
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