Erin Antel

Work History

Sales Lead Manager

Williams-Sonoma

08.2024 - Current

Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.

Team Manager/ Social Stylist Team

Chico's FAS

02.2023 - 08.2024

Led employee relations through effective communication, coaching, training, and development.
Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Enhanced team productivity by implementing efficient task delegation and time management strategies.
Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Attended weekly meetings to discuss and optimize strategies.
Generated new business leads through networking events, conferences, trade shows, referrals, and social media marketing efforts.
Effectively presented information to customers and responded to questions.
Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
Championed the adoption of new sales tools and technologies to maintain a leading edge in an ever-evolving business landscape.
Implemented data-driven decision-making processes, utilizing analytics tools to measure performance metrics and drive continuous improvement.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Built relationships with customers and community to establish long-term business growth.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Trainer/Social Stylist Team

Chico's FAS

09.2022 - 08.2024

Led employee relations through effective communication, coaching, training, and development.
Provided constructive feedback to enhance staff growth.
Enhanced team productivity by implementing efficient task delegation and time management strategies.
Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.

Social Stylist

Chico's FAS

04.2019 - 08.2024

Developed strong relationships with clients, leading to increased repeat business and referrals.
Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Planned and executed special events, both in store and in community, to engage new and existing customers. These events included fashion shows, private shopping events, closet edits, and one on one appointments with high touch clients.
Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Monitored current trends to understand fashions and better serve customer needs.
Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Educated clients about products based on needs and preferences.
Leveraged consultative selling techniques to understand customer needs fully and provide tailored solutions accordingly.

Assistant Manager

Famous Footwear

10.2018 - 03.2020

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Lead Manager

Chico's FAS

10.2016 - 10.2017

Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.

Stay at Home Parent

Self Employed

10.2006 - 10.2016

Beauty Advisor/asst. Counter Manager

Estee Lauder/ Kaufmann’s Department Store

11.2001 - 10.2006

Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Developed strong relationships with clients, resulting in repeat business and referrals.
Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Organized sale events and created eye-catching product displays to attract customers to the Estée Lauder counter.
Increased customer satisfaction by providing exceptional service and product knowledge.
Achieved sales goals through effective communication and demonstration of products.
Implemented visual merchandising strategies to attract customers and promote featured products.
Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Collaborated with team members to improve overall store performance and achieve targets.
Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
Established open lines of communication between counter staff and management to facilitate smooth operations.
Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
Operated cash register to accurately complete customer financial transactions.

Sales Associate

Kaufmann’s Department Store

12.1998 - 11.2001

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Summary

Overview

Work History

Sales Lead Manager

Team Manager/ Social Stylist Team

Trainer/Social Stylist Team

Social Stylist

Assistant Manager

Sales Lead Manager

Stay at Home Parent

Beauty Advisor/asst. Counter Manager

Sales Associate

Education

Bachelor Of Applied Arts And Science - Language And Literature

Skills

Timeline

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