ERIN APPLEGATE
Largo,FL
Summary
Customer service specialist and business development team leader with 10 years' experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in Lead and operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Canadian MedStore
Largo, Fla
05.2018 - Current
- Process mail order prescriptions for customers through International and local pharmacies
- Research dosage, prices for new and existing customers
- Verify shipping/mailing addresses, DOB, accepted payment form (Cash/Credit Card, Check)
- Correspondence with doctors offices and medical staff(s) to get new prescriptions Responsible for older family member
- Personal Family Obligations
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Calculated Courier Driver Payroll
Fleetscript, Network Express Inc. Trucking Company
Clearwater, FL
10.2013 - 02.2014
- Sent Calculated Files to Finance Department on a Daily Basis.
- Assigned Work Tickets to a Specific Group of 7 Co-workers.
Booking Agent
Global Connections
Clearwater, FL
08.2013 - 10.2013
- Extensive Research for Member Destination Requests.
- Use of Online Maps.
- Securing Location via Personal Payment (credit cards).
- Maintained Composure and Patience During Difficult Customer Situations.
- Displayed Courtesy and Strong Interpersonal Skills with All Customer Interactions.
- Assigned Work Tickets to a Specific Group of 7 Co-workers.
Bay National Title Company
Clearwater, FL
02.2013 - 04.2013
- Electronically Processed Online Titles for Business and Residential Transactions.
- Scanning Existing Ownership Policies.
- Sort, File and Mail Distribution.
Senior Technical Analyst
AC Nielsen US Inc
Oldsmar, FL
08.1996 - 05.2011
- I managed a 13 person team of technical customer service representatives.
- I created daily reports for vast mailings to potential families who were chosen to participate in the TV Ratings.
- I was responsible for weekly reports for vast mailings to addresses that were not correct, from our data issued by Statistical Research department.
- I produced reports and issued in-bound checks to mail to household members that were participating in the TV ratings.
- Handled in-bound and out-bound calls with Field Membership Representatives to confirm address information and rules regarding whether or not a household could participate in the ratings sample.
- I also coordinated with other departments involved in projects, issues and upgrades.
- Maintained and corrected specific issues concerning sample homes.
- Posted required contacts for specific recruitment.
- Back-end system changes and updates in reporting services.
- SQL back-end adjustments when required.
- Reviewed and approved written documented policies.
- Delegated work flow.
- Main contact person for duties outside my department.
- Direct, plan, or implement policies, objectives, or activities of our organization to ensure continuing operations, to increase productivity.
- Recruit staff members and oversee training programs.
Education
High School Diploma -
Land O Lakes High School
Land O Lakes, Florida1989
Skills
- Back-end System Changes and Updates
- Process mail order prescriptions for customers through International and local pharmacies
- Research dosage, prices for new and existing customers
- Verify shipping/mailing addresses, DOB, accepted payment form (Cash/Credit Card, Check)
- Correspondence with doctors offices and medical staff(s) to get new prescriptions
- Strong Interpersonal Skills
- Credit
- Customer service
- Mailing
- Recruitment
- Reporting
- Research
- Scanning
- Shipping
- SQL
Certification
1989 Graduate of Land O'Lakes High School
1992 Concord Career Institute - CNA Course
Timeline
Customer Service Rep
Canadian MedStore
05.2018 - Current
Calculated Courier Driver Payroll
Fleetscript, Network Express Inc. Trucking Company
10.2013 - 02.2014
Booking Agent
Global Connections
08.2013 - 10.2013
Bay National Title Company
02.2013 - 04.2013
Senior Technical Analyst
AC Nielsen US Inc
08.1996 - 05.2011
High School Diploma -
Land O Lakes High School
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