Erin Arioto
Federal Way,WA
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
24
24
years of professional experience
Work History
Benefit Interpretation Coordinator (Compliance Consultant III)
Kaiser Permanente
05.2010 - Current
- Create and maintain Non-Medicare and Medicare policies, ensuring compliance with State and Federal laws
- Research high profile coverage cases
- Create and maintain coverage resources
- Team member of AMMPT (Annual Medicare Mailing Process Team)
- Partner with assigned Contract Writer to review EOCs for Custom and Self-Funded groups
- Answer coverage question from internal stakeholders
- Team member of IRIS (Issue Resolution Implementation Submission)
- Review new CPT/HCPC codes on a quarterly basis to determine if codes should be covered and loaded to the benefit file.
- Analyze proposed legislative bills for coverage and configuration impact
- Create and present annual benefit changes training to key stakeholders.
Medicare Customer Service Level III
Kaiser Permanente
04.2007 - 05.2010
- Resolve complaints and inquiries and provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone
- Train, mentor and coach Customer Service Specialists on local health plan services, procedures and processes and assist supervisor with queue management
- Meet with members in person to discuss and help resolve complex issues
Customer Service Level I & II
Kaiser Permanente
01.2006 - 04.2007
- Quote member benefits, resolve billing and claim issues.
- Adhere to daily schedule
- Meet Quality Assurance standards
- Provide excellent customer service to each member
- Achieve first call resolution
Service Manager
Key Bank
01.2003 - 01.2006
- Act as a resource to identify client servicing issues so that resolution can occur and the client is satisfied
- Maintain responsibility for cash drawer and follow proper balancing procedures.
- Coach and mentor direct reports
- Follow policies set forth by Key Corp and the FDIC
- Help clients open accounts and loans to meet their financial needs
Service Manager-Floater
Key Bank
05.2002 - 01.2003
- Worked at multiple KeyCenters to train new leaders in security and audit procedures
- Responsible for float pool; training, hiring and scheduling
Area Retail Coordinator
Key Bank
04.2001 - 05.2002
- Actively support the enhancement of client relations and sales for the Area District Leader by providing distinctive, quality service
- Receives incoming client contacts, respond to client inquiries and provide product information to client as requested
- Demonstrates commitment to high performance management by modeling key values in every interaction
- Acts of behalf of the Area District Leader to independently resolve complex, non-routine problems related to retail issues
- Provides leadership and coaching to create and foster collaboration and teamwork
- Review and certify monthly general ledger reports for 21 KeyCenters in the Seattle/Bellevue District
Education
High School Diploma -
Seattle Christian School
Seattle, WA01.1998
Some College - Associates Degree
Highline Community College
Des Moines, WASome College - Bachelor of Science in Business
Western Governors University
Salt Lake City, UTSkills
- Decision-making
- Relationship building
- Process improvement
- Verbal and written communication
- Detailed oriented
Accomplishments
- Washington State Disability License (2009-2019)
- Participation in Group Health's Pre-Manager Program (2009)
- Extraordinary Achievement Award Recipient (August 2015)
- Extraordinary Achievement Award Recipient (January 2022)
Languages
English
Native or Bilingual
Timeline
Benefit Interpretation Coordinator (Compliance Consultant III)
Kaiser Permanente
05.2010 - Current
Medicare Customer Service Level III
Kaiser Permanente
04.2007 - 05.2010
Customer Service Level I & II
Kaiser Permanente
01.2006 - 04.2007
Service Manager
Key Bank
01.2003 - 01.2006
Service Manager-Floater
Key Bank
05.2002 - 01.2003
Area Retail Coordinator
Key Bank
04.2001 - 05.2002
High School Diploma -
Seattle Christian School
Some College - Associates Degree
Highline Community College
Some College - Bachelor of Science in Business
Western Governors University
Similar Profiles
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
Rachel PerryRachel Perry
Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)
Jacob GeorgeJacob George
Golf Course Maintenance at Four Seasons-Lāna‘i CityGolf Course Maintenance at Four Seasons-Lāna‘i City