Erin Baker
Holbrook,MA
Summary
Compassionate Clinical Intake Specialist with comprehensive experience in managing patient intake processes in fast-paced healthcare settings. Proven ability to assess patients' needs, coordinate appropriate care plans, and maintain detailed documentation. Strengths include exceptional communication skills, adeptness at multitasking, and strong commitment to ensuring high-quality patient services. Demonstrated success in enhancing operational efficiency and improving patient satisfaction through strategic intake procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Intake Specialist
Blue Cross Blue Shields of Massachusetts
Hingham, MA
09.2023 - Current
- Balance inbound and outbound calls from Provider and members in a timely manner.
- Process faxes and phones, and meet my metrics and production.
- Multi-task between working phones and faxes.
- Strong communication skills, customer skills, and problem solving skills.
- Listening skills, empathy, and patience with callers.
- Works independently and under pressure
Child Caregiver
Varies househelds
Hingham, MA
10.2021 - 06.2023
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Assisted with the development of motor skills by playing outdoor sports and physical activities.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Maintained accurate records of each child's attendance, behavior, meals served, naps taken and activities participated in.
- Actively listened to concerns expressed by parents and guardians regarding their child's welfare.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Assisted children in development of social, communication and problem-solving skills.
Lead Sterile Processing Technician
South Shore Health System
Weymouth, MA
08.2016 - 12.2021
- Performed daily decontamination and sterilization of instrumentation for surgical procedures.
- Organized and maintained inventory of sterile supplies and equipment to ensure sufficient stock on hand.
- Trained new hires on proper handling techniques of instruments and equipment used in sterile processing areas.
- Assisted in the development, implementation, and maintenance of quality control programs related to instrument processing.
- Supervised Sterile Processing Technicians by providing guidance, feedback, coaching, and evaluation of performance.
- Developed Standard Operating Procedures for each phase within the sterile processing area including but not limited to decontamination, assembly, packaging, sterilization monitoring, storage and distribution processes.
- Maintained records related to instrument processing such as log books for sterilizers and other pertinent documentation required by accreditation agencies or regulatory bodies.
- Monitored activities within the Central Sterile Department ensuring that established policies are followed at all times.
- Coordinated with other departments such as nursing units to ensure necessary supplies are available when needed.
- Participated in continuous improvement initiatives aimed at improving efficiency within the department.
Sterile Processing Technician II
Brigham and Women Hospital
Boston, MA
07.2014 - 03.2016
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Participated in quality assurance programs designed to identify areas needing improvement.
- Verified that all documents were completed accurately before releasing items from the sterile processing area.
- Recorded results of biological and diagnostic tests.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed.
- Professional phone etiquette with staff throughout the hospital, very fast-paced environment.
- Keeping up with a constant heavy workload.
Education
Certificate - Medical Coding
Coding Clarified
Online Program 09-2023
Certificate - Sterile Processing Technology
Bunkerhill Community College
Charlestown, MA09-2011
High School Diploma -
Quincy High School
Quincy, MA06-2006
Some College (No Degree) - Liberal Arts And General Studies
Quincy College
Quincy, MASkills
- Medical Terminology
- Customer Service skills with providers and member's
- Microsoft Excel and Word experience
- Good communication and people person
- Initiative team player
- Independent and organized worker
- Multi-Line Phone Systems
- Data Entry
- RTMS, MHK, EPIC and MBSE systems
- Time management abilities
- Task Prioritization
- Multitasking
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Professional Demeanor
- Referral Verification
Certification
- Sterile Processing Certification
- Medical Coding Certificate
- First Aid Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
Affiliations
- Co- Chair in towns PTA group
- Member of the Castle Island association.
References
References available upon request.
Timeline
Clinical Intake Specialist
Blue Cross Blue Shields of Massachusetts
09.2023 - Current
Child Caregiver
Varies househelds
10.2021 - 06.2023
Lead Sterile Processing Technician
South Shore Health System
08.2016 - 12.2021
Sterile Processing Technician II
Brigham and Women Hospital
07.2014 - 03.2016
Certificate - Medical Coding
Coding Clarified
Certificate - Sterile Processing Technology
Bunkerhill Community College
High School Diploma -
Quincy High School
Some College (No Degree) - Liberal Arts And General Studies
Quincy College
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