Overview
Work History
Education
Skills
Expertise Community Involvement
Timeline
Hi, I’m

Erin Ball

San Antonio,TX
Erin Ball

Overview

19
years of professional experience

Work History

ERIN BALL TRANSACTIONS & REAL ESTATE W/KW HERITAGE

LICENSED REALTOR and TRANSACTION MANAGER
03.2014 - Current

Job overview

  • Assist clients through the process of buying or selling a home, Provide exemplary customer service from introduction to close, Present financial information and marketing data to potential buyers and sellers, Handle all transactions with the utmost integrity, Create and cultivate relationships with clients for future purchases and transactions.

COMMUNITY BIBLE CHURCH

CARE & SUPPORT ADMINISTRATIVE ASSISTANT
09.2022 - 11.2023

Job overview

  • Provide support to the Care & Support Director, Assist leadership applicants by scheduling interviews and monitoring requirements for the position, Oversee volunteers, Coordinate trainings, manage support group campaigns and web page, Coordinate & attend ministry events as needed, Manage audio-visual, set-up, welcome and check-in procedures for recovery group events, Event duties including ordering food, supplies, reserving rooms & running reports

SKYWARD MEDIA GROUP W/ KW HERITAGE

AGENT RELATIONS MANAGER and ACCOUNT EXECUTIVE
06.2017 - 07.2019

Job overview

  • Worked with team to create, build and host websites, managed Keller Williams and Key Title websites while conducting monthly marketing trainings and onboarded new KW agents, Gathered marketing statics, Sent out weekly reports, Provided client support.

TARA ALLMAN & ASSOCIATES W/ KELLER WILLIAMS HERITAGE

LICENSED CLIENT COORDINATOR and OFFICE MANAGER
01.2015 - 04.2019

Job overview

  • Help to facilitate and keep open communication between agents, transaction coordinator and clients, Organize files and records of transactions, Coordinated our annual client party-four years running, Handle all listing and buyer paperwork, Work with our stagers and photographers, manage all marketing and social media.

MARRIOTT HOTELS - JW MARRIOTT & RESERVATIONS

GUEST SERVICES REPRESENTATIVE & LEAD QUALITY SERVICE SPECIALIST
10.2011 - 01.2014

Job overview

  • Organize, confirm, and process room reservations, requests, and cancellations, Secure payment; verify and adjust billing, Ensure that each guest receives personalized service throughout their stay, Supply directions to and from the property and local areas of interest, Assist guests with resort activities and experiences, property information, and amenity requests, Provide top notch customer service, Awarded the Spirit to Serve Administrator of the Month in October 2013.

SOUTHWEST AIRLINES, CO.

FLIGHT ATTENDANT
07.2007 - 07.2011

Job overview

  • Responsible for all flight attendant duties at the airport and during the flight, Worked with pilots and flight crew to provide the best possible travel experience for all customers while maintaining a safe environment at all times, Proven record of excellent customer service through customer letters and evaluations.

VISIONWORKS, INC.

MEDIA MARKETING MANAGER
11.2004 - 01.2006

Job overview

  • Responsible for initiating $2 million dollar marketing plan, Instituted a Marketing Campaign to Enhance Market Appeal, Negotiated rates with over 480 media outlets, Responsible for instituting special grand opening events, Created Monthly Accounting Budget Breakouts.

Education

TEXAS TECH UNIVERSITY
Lubbock, TX

BACHELOR OF BUSINESS ADMINISTRATION from DUAL MAJOR IN MARKETING AND MANAGEMENT

University Overview

Minor: DUAL MINOR IN ADVERTISING AND PUBLIC RELATIONS

Skills

  • Strong Communication Skills
  • Strong organizational skills
  • Contract Preparation
  • MLS Data Entry and Maintenance

Expertise Community Involvement

Real Estate License, 10 yrs of CE Real Estate Training (specialty in contracts), In-Flight Procedures and Customer Service Skills in a Safety Sensitive Environment, Travel Planning, Inbound Sales, Reservations call center, Local and National Marketing, Market and Demographic Analysis, Public Relations, Print Media, Broadcast Media, Interviewing, Training, Communications, Annual Budget and Forecast Planning, Strong Interpersonal, Public Speaking and Leadership skills, ORACLE, CORE, Window Professional including Excel, Word, etc, SAP, CRM, PURE/MARSHA, PMS, LMS, PASSKEY, KW Command, MLS, VP of Fundraising & Events 2020, 2021, 2022 at Roan Forest ELM, Alamo Head Injury Association Member, Meals on Wheels, Blue Santa, Rackspace Wellness Committee, Spirit to Serve Administrator Award, Southwest Positively Outrageous Service Award, CPR Certified

Timeline

CARE & SUPPORT ADMINISTRATIVE ASSISTANT

COMMUNITY BIBLE CHURCH
09.2022 - 11.2023

AGENT RELATIONS MANAGER and ACCOUNT EXECUTIVE

SKYWARD MEDIA GROUP W/ KW HERITAGE
06.2017 - 07.2019

LICENSED CLIENT COORDINATOR and OFFICE MANAGER

TARA ALLMAN & ASSOCIATES W/ KELLER WILLIAMS HERITAGE
01.2015 - 04.2019

LICENSED REALTOR and TRANSACTION MANAGER

ERIN BALL TRANSACTIONS & REAL ESTATE W/KW HERITAGE
03.2014 - Current

GUEST SERVICES REPRESENTATIVE & LEAD QUALITY SERVICE SPECIALIST

MARRIOTT HOTELS - JW MARRIOTT & RESERVATIONS
10.2011 - 01.2014

FLIGHT ATTENDANT

SOUTHWEST AIRLINES, CO.
07.2007 - 07.2011

MEDIA MARKETING MANAGER

VISIONWORKS, INC.
11.2004 - 01.2006

TEXAS TECH UNIVERSITY

BACHELOR OF BUSINESS ADMINISTRATION from DUAL MAJOR IN MARKETING AND MANAGEMENT

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