Summary
Overview
Work History
Education
Skills
Timeline
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Erin Ballard

Wilder,VT

Summary

Hard working and passionate while dedicated to maximizing client satisfaction with attention to individual customer needs. Smoothly handles questions and resolves concerns with good problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills and ability.

Overview

21
21
years of professional experience

Work History

Dog Walker/Animal Caretaker

Upper Valley Critter Sitters
05.2017 - 11.2019
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Restrained animals when needed
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.

Paralegal

Decato Law Offices
06.2007 - 09.2009
  • Met with and assisted clients.
  • Opened and closed case files.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Increased collaboration among team members by coordinating meetings, conference calls with internal staff and external parties involved in cases.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Facilitated timely and accurate billing by recording billable hours, and expenses.

Waitress Supervisor/Trainer

Benning Street Bar & Grill
06.2006 - 06.2009
  • Opened and closed business.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Handled and maintained company monies.

Produce Associate/Cashier/Waitress Supervisor/Trainer Assistant

Woodstock Farmers Market
06.1998 - 08.2006
  • Opened and closed business.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Developed rapport with regular customers, offering personalized service that fostered loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Civil Assistant/Meter Patrol

Woodstock Police Department
03.2002 - 12.2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

Filing Clerk

The Eyeglass Outlet
03.2001 - 08.2001
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.

Education

Bachelor of Arts - Forensic Psychology/Criminal Justice

Castleton State College
Castleton, VT
06.2006

Skills

  • Punctual and Reliable
  • Excellent Communication with both clients and co-workers
  • Self Motivator
  • Pet Care
  • Dog Handling
  • Attention to Detail
  • Honest and Trustworthy

Timeline

Dog Walker/Animal Caretaker

Upper Valley Critter Sitters
05.2017 - 11.2019

Paralegal

Decato Law Offices
06.2007 - 09.2009

Waitress Supervisor/Trainer

Benning Street Bar & Grill
06.2006 - 06.2009

Civil Assistant/Meter Patrol

Woodstock Police Department
03.2002 - 12.2002

Filing Clerk

The Eyeglass Outlet
03.2001 - 08.2001

Produce Associate/Cashier/Waitress Supervisor/Trainer Assistant

Woodstock Farmers Market
06.1998 - 08.2006

Bachelor of Arts - Forensic Psychology/Criminal Justice

Castleton State College

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Erin Ballard