Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erin Ballesty

Erin Ballesty

Port Saint Lucie

Summary

Dynamic sales professional with a proven track record in the waste management industry, now seeking to bring my expertise in account management, client retention, and revenue growth to a new market. I excel in customer retention and upselling strategies. I consistently achieved revenue growth through effective contract negotiation and exceptional customer service, fostering long-term relationships and enhancing account profitability.

Overview

11
11
years of professional experience

Work History

Inside Sales Representative

IWS / Action Carting
09.2024 - 09.2025
  • Remote position
  • Managed a portfolio of 800 commercial accounts, providing ongoing customer service and maintaining high client satisfaction.
  • Handled service related inquiries and issues, ensuring timely resolutions and minimizing service disruptions.
  • Negotiated contract renewals and service agreements, securing long term customer retention and recurring revenue.
  • Proactively identified at risk accounts and implemented solutions to prevent cancellations.
  • Conducted regular waste audits to identify increased waste volumes and contacted the customer to raise prices without the customer cancelling in order to prevent revenue loss.
  • Promoted and sold additional waste management services, including cardboard, recycling, and composting programs, contributing to upsell targets and expanding revenue streams.
  • Collaborated with operations and dispatch teams to streamline service delivery and resolve logistical challenges.
  • Maintained accurate records in CRM system, tracking customer interactions, service changes, and sales activities.

Sales Manager

Borowide Recycling Corp
06.2022 - 08.2024
  • Led and coached a team of 4 sales representatives in the commercial waste management sector, overseeing daily performance and ensuring individual and team sales targets were consistently met or exceeded.
  • Monitored sales metrics and account profitability across the customer base, ensuring each account remained financially viable and aligned with company margins.
  • Conducted quarterly business reviews highlighting customer profitability, sales performance, and strategic recommendations for continued growth and retention.
  • Managed all high value and strategic accounts, serving as the primary point of contact for key clients and maintaining strong, long term relationships.
  • Managed relationships with national broker accounts, including Waste Management, ensuring seamless coordination, contract compliance, and high service standards across multi-site clients.
  • Collaborated with department heads across operations, dispatch, and customer service to streamline workflows, improve service delivery, and enhance the customer experience.
  • Developed and implemented sales strategies that increased customer lifetime value through upselling and tailored service offerings.
  • Provided regular training, feedback, and performance reviews to the sales team, driving accountability and continuous improvement.

Sales Representative

BoroWide Recycling Corp
09.2021 - 06.2022
  • Managed over 1000 waste management accounts, serving as the primary point of contact for all service related issues, contract renewals, and pricing adjustments.
  • Excelled in renewing service contracts and negotiating rate increases based on changes in customer waste volume and service needs, contributing to revenue growth and margin protection.
  • Maintained strong relationships with customers by providing responsive, solution focused service and ensuring high satisfaction and retention.
  • Performed collections outreach and worked closely with customers to resolve past due balances, reducing aging receivables and improving cash flow.
  • Proactively identified service inefficiencies and collaborated with operations to implement customer specific solutions.
  • Recognized for consistently meeting and exceeding monthly revenue targets through renewals, upselling, and proactive account management, leading to promotion to Sales Manager within a year of working with the company.

Head Bartender

Hatfields
02.2015 - 08.2021
  • Led front of house bar operations, managing a team of bartenders and barbacks to deliver high quality customer service in a fast paced, high volume environment.
  • Built strong customer relationships through personalized service, fostering repeat business and loyalty.
  • Consistently exceeded sales goals by proactively upselling premium products and creating tailored drink recommendations based on customer preferences.
  • Trained and mentored new team members on service standards, sales techniques, and operational procedures, improving team performance and consistency.
  • Managed inventory, vendor relationships, and ordering to ensure optimal stock levels while controlling costs.
  • Handled customer complaints and resolved conflicts calmly and professionally, turning negative experiences into positive outcomes.
  • Maintained composure and efficiency under pressure during peak business hours, multitasking while delivering exceptional service and maintaining accuracy.

Education

Bachelor of Science - Biology

St Peters University
Jersey City, NJ
05-2013

High School Diploma -

Archbishop Molloy High School
06-2009

Skills

  • Proficient in Salesforce CRM
  • Exceptional customer service
  • Customer retention and renewals
  • Upselling and cross-selling
  • Account profitability analysis
  • Contract negotiation
  • B2B sales

Timeline

Inside Sales Representative

IWS / Action Carting
09.2024 - 09.2025

Sales Manager

Borowide Recycling Corp
06.2022 - 08.2024

Sales Representative

BoroWide Recycling Corp
09.2021 - 06.2022

Head Bartender

Hatfields
02.2015 - 08.2021

Bachelor of Science - Biology

St Peters University

High School Diploma -

Archbishop Molloy High School

Similar Profiles

CREATE PROFILE