Erin Bamford
Brockton,MA
Summary
Proven leader in enhancing team performance and customer satisfaction at Shaws Market, adept in training and mentoring with a knack for inter-department collaboration. Excelled in bookkeeping and POS system operations, significantly improving financial accuracy and service efficiency. Achieved notable customer loyalty through exceptional service and team leadership.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Shaws Market
01.2023 - 10.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Facilitated better cash management, closely monitored cash flow statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained and processed invoices, deposits, and money logs.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Data Entry Clerk
Massachusetts Institute Tech
09.2023 - 03.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Keyholder
Bath and Body Works, Limited Brands
07.2020 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
East Bridgewater High School
East Bridgewater, MA05.2020
Skills
- Sales proficiency
- Training and mentoring
- POS system operations
- Schedule coordination
- Customer service
- Excellent time management skills
- Inter-department collaboration
- Exceptional telephone etiquette
- Bookkeeping
- Team leadership
- Verbal and written communication
- Documentation and reporting
Timeline
Data Entry Clerk
Massachusetts Institute Tech
09.2023 - 03.2024
Assistant Customer Service Manager
Shaws Market
01.2023 - 10.2024
Keyholder
Bath and Body Works, Limited Brands
07.2020 - 03.2023
High School Diploma -
East Bridgewater High School
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