Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Erin Baney

Glendale

Summary

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Sales Associate

dds Discounts
Phoenix
02.2012 - 09.2014
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed promotional strategies to increase sales volume.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Repair Service Representative

Qwest Communications
Phoenix
06.2010 - 10.2011
  • Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
  • Maintained contact and followed up on problems that required special handling
  • Recognized by customers who appreciated my extra efforts
  • Researched and responded to customer inquiries and explained transactions to their satisfaction
  • Resolved customer complaints promptly and efficiently.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Delivered accurate service information to meet goal-directed development plan.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Escalated complex issues and set up appointments for further service.
  • Resolved customer concerns with friendly and knowledgeable service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Front Desk Receptionist/Guest Service Representative

Days Inn Phoenix Midtown
Phoenix
02.1999 - 10.2001
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Handled incoming and outgoing mail and packages.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Updated and maintained office policies and procedures.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Maintained a clean and organized reception area to uphold company image.
  • Assisted with travel arrangements for staff and management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Used company badging system to create badges for new employees and visitors.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated pick-up and delivery of express mail services.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Informed customers about upcoming events held at the hotel.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted loyalty programs to encourage repeat business.
  • Verified reservations by phone or in person.
  • Ensured compliance with hotel policies and procedures.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Answered incoming calls from guests seeking reservations or general information.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Encouraged customers to provide feedback on their stay experiences.
  • Provided assistance to guests throughout their stay.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Maintained cleanliness of lobby area throughout shift.
  • Coordinated transportation arrangements for guests as needed.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Days Inn Phoenix Midtown
Phoenix
02.1999 - 10.2001
  • Greeted persons entering establishment, determined nature and purpose of visit, and directed them to specific destinations
  • Listened and resolved complaints from customers and public
  • Operated telephone switchboard to answer, screen and forward calls
  • Provided information, took messages and scheduled appointments
  • Received payment and recorded receipts for services

Education

High School Diploma -

Summit High School
Escondido, CA

Skills

  • Verbal Communication
  • Written Communication
  • Time Management
  • Point-of-sale systems
  • Customer service
  • Sales strategies
  • Inventory management
  • Merchandising techniques
  • Customer relationship management
  • Order processing
  • Loss prevention
  • Upselling products
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Policy and procedure adherence
  • Retail merchandising expertise
  • Merchandise display
  • Fitting room maintenance
  • Professional demeanor
  • Calm demeanor
  • Problem-solving
  • Exceptional customer service
  • Reliable and punctual
  • Friendly and outgoing
  • Service oriented
  • Cleaning techniques
  • Cash register operation
  • Goal oriented
  • Retail store operations
  • Fraud detection
  • Building rapport
  • Energetic self-starter
  • Excellent people skills
  • Guest relations

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate

dds Discounts
02.2012 - 09.2014

Repair Service Representative

Qwest Communications
06.2010 - 10.2011

Front Desk Receptionist/Guest Service Representative

Days Inn Phoenix Midtown
02.1999 - 10.2001

Days Inn Phoenix Midtown
02.1999 - 10.2001

High School Diploma -

Summit High School

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