Erin Banks
Houston,Texas
Summary
Proactive and goal-oriented professional with a proven track record of excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make a significant contribution to organizational growth.
Overview
10
10
years of professional experience
Work History
Deaf and Hard of Hearing Mental Health Case Manager/ Interpreter
Empowered Hands
01.2021 - Current
- Assess, Plan, Implement, and monitor consumer needs for health and human services
- Provide available resources to promote quality care, patient safety, and cost-effective outcome
- Coordinate with local Mental Health facilities
- Stratify Risk, implement safety plan, Coordinate post and Pre transition, communicate post transition, evaluate
- Collect Consumer Progress notes
- Conduct monthly face to face consumer meetings
- Conduct individual and group therapy, crisis intervention, client advocacy, prevention, and education
- Provide Trama Inform Care Crisis Counseling
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Supported consumer rights by representing needs and advocating for patient rights in healthcare, legal, employment, and community-based settings.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Family Base Safety Services-Full Time
Department of Family Protective Services
07.2019 - 12.2020
- Responds quickly in crisis situations
- Helps identify resources and community support available to the family
- Assists parents to recognize behaviors that lead to child abuse and/or neglects
- Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources
- Upheld a reputation of excellence, care, innovation, ownership, and integrity that aligned with that of the company
- Aided with the development and enhancement of a continuous training program for current team members
- Attends and participates in trainings, meetings and staffing
- Performs other duties as assigned and required to maintain unit operations
- Provides time limited in-home services to meet the specific needs of families by identifying insufficient protective capacities, developing treatment plans, and using appropriate and necessary resources to minimize risk and provide for safety of the child; and maintains contact with parents and children to achieve treatment goals.
Residential Child Care Licenses Specialist
Department of Family and Protective Services
07.2018 - 07.2019
- Followed all company policies and procedures to deliver quality work.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Intellectual Service Coordinator
Bluebonnet Trails Community Services
06.2017 - 07.2018
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Prepared reports on service performance metrics and key indicators for management review.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
Part Time Shelter Advocate
Hope Alliance Crisis Center
05.2016 - 06.2018
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights, and express views.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Greeted and welcomed new patients, assisting with orienting the programming schedule and rules during shelter intake.
- Improved clients' coping with routine activities such as food budgeting and rental payments.
- Monitored progress toward service plan goals.
- Maintained shelter safety
- Delivered friendly service and offered expert support in every interaction.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Developed and maintained accurate records of programs and services.
Deaf and Hard of Hearing Employment Specialist
Goodwill Industries of Austin
06.2016 - 06.2017
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Maintained records of consumer employment activity such as potential and current employers.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Devised and implemented individualized employment plans to support client goals.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Qualified Intellectual Disabilities Professional
Department of Aging and Disability
05.2014 - 06.2016
- Delegate Post and Pre transitions, Maintains contact with Legal Guardian.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Advocated for social and community service programs to increase awareness and funding.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented strategies to increase public awareness of social and community service programs.
Education
Master of Arts - Mental Health Counseling
Walden University
Minneapolis, Minnesota12.2026
Bachelor of Arts - Sociology
Hutson- Tillotson University
Austin, Texas05.2014
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook, OneNote, SharePoint)
- Knowledgeable in Client database systems (Osmium, IMPACT, Apricot)
- Client Advocacy
- Behavioral assessment
- Cultural Competency
- Multidisciplinary Collaboration
- Motivational Interviewing
- Problem-solving aptitude
- Mental Health Assessment
- Written Communication
- Crisis Intervention
- Case Documentation
- Active Listening
Timeline
Deaf and Hard of Hearing Mental Health Case Manager/ Interpreter
Empowered Hands
01.2021 - Current
Family Base Safety Services-Full Time
Department of Family Protective Services
07.2019 - 12.2020
Residential Child Care Licenses Specialist
Department of Family and Protective Services
07.2018 - 07.2019
Intellectual Service Coordinator
Bluebonnet Trails Community Services
06.2017 - 07.2018
Deaf and Hard of Hearing Employment Specialist
Goodwill Industries of Austin
06.2016 - 06.2017
Part Time Shelter Advocate
Hope Alliance Crisis Center
05.2016 - 06.2018
Qualified Intellectual Disabilities Professional
Department of Aging and Disability
05.2014 - 06.2016
Master of Arts - Mental Health Counseling
Walden University
Bachelor of Arts - Sociology
Hutson- Tillotson University
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