Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
08.2015 - Current
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
Developed and maintained strong relationships with suppliers, negotiating favorable terms for pharmaceutical purchases.
Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Collaborated with store manager to maintain daily operations.
Ordered all pharmacy supplies and kept check on inventory levels.
Trained pharmacy interns and newly hired pharmacy technicians.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Paraprofessional
Mesas Public Schools
08.2013 - 07.2015
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Education
General Studies
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
High School Diploma -
Gilbert High School
Gilbert, AZ
05.1997
Skills
Policy Development
Drug Utilization Review
Staff Supervision
Decision Making
Team Leadership
Time Management
Certification
PTCB License - 2015-current
Timeline
Pharmacy Operations Manager
Walgreens
08.2015 - Current
Paraprofessional
Mesas Public Schools
08.2013 - 07.2015
General Studies
Maricopa Community Colleges - Rio Salado Community College