Summary
Overview
Work History
Education
Skills
Software
Timeline
AdministrativeAssistant

Erin Beckman

QA Tester
Daytona Beach,FL

Summary

Technology-inclined professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

3
3
years of professional experience

Work History

Tier 2 Technical Support Representative

PNC Bank
01.2021 - Current
  • Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.
  • Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
  • Contributed to the development of internal training materials to enhance team capabilities.
  • Collaborated with product development teams to report bugs and suggest improvements based on client feedback.

Education

Certification - UX/UI Design

Wilmington University
New Castle, DE
05.2001 -

Certification - QA Automation

Portnov Computer School
Sunnyvale, CA
05.2001 -

Skills

    Application support

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Software

Jira

Selenium

Test Riger

Timeline

Tier 2 Technical Support Representative

PNC Bank
01.2021 - Current

Certification - UX/UI Design

Wilmington University
05.2001 -

Certification - QA Automation

Portnov Computer School
05.2001 -

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Erin BeckmanQA Tester